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I am an UNKNOWN after up load.
Kent Wikarski
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HELP!

After an automatic publish update, I became an "Unknown" on my own site (I am the site mgr.) I am not in the online site list or tree anymore however, I still  have a profile and privileges as site mgr.

 Everything is still correct on my PC tree and family member list. I have tried to re-publish several times, but online will not correct itself. Frown

Thanks in advance for any ideas on how to correct this.

Kent 

 

Kent Wikarski
Ann Arbor, MI
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2
RE: I am an UNKNOWN after up load.
Надежда Баранкина
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try to associate yourself as you in your family tree. probably it could help you. do you have only one tree on the site?

please find the attach

Надежда Баранкина
Russia, Moscow
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Attachments:
Click to view full size
01screenshot_y ourprofile.jpg
Click to view full size
02screenshot_f indintree.JPG
Click to view full size
03screenshot_l istofmembers.JP...
3
RE: I am an UNKNOWN after up load. [2]
Kent Wikarski
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Hi,

Thank you for your response.

I was unable to enlarge the attachment screen shots. Clicking on it did not work.

I only have the one Family site.

Thanks 

Kent

Kent Wikarski
Ann Arbor, MI
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4
RE: I am an UNKNOWN after up load. [3]
Надежда Баранкина
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1. Open the main page of your site

2. Click "Site members"

3. Find yourself in the list of members and click "View profile"

4. In your profile find the link "Associate with family tree". It is in the bottom of the page, a little bit higher than the counter

5. Click on the button "Select manually"

6. Find yourself in the list

7. Click "Select"

8. Click "save"

Надежда Баранкина
Russia, Moscow
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5
RE: I am an UNKNOWN after up load. [4]
Kent Wikarski
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Надежда Баранкина wrote:
Hello Esperanza,

Thank you so much for taking the time to reply. I think my problem is a little more serious than this. 

My name  does not even appear in the "list" in step 6. It's really strange since my profile is still intact. Everything appears correct on my PC version only the WEB site is a problem.  I have tried publishing several times. Additions are accepted  but the "UNKNOWN" problem remains.  I even completely deleted the site and reloaded it.

I asked "Support" for help but unless you upgrade, prioroty is low.

Thanks Again,

Kent

1. Open the main page of your site

2. Click "Site members"

3. Find yourself in the list of members and click "View profile"

4. In your profile find the link "Associate with family tree". It is in the bottom of the page, a little bit higher than the counter

5. Click on the button "Select manually"

6. Find yourself in the list

7. Click "Select"

8. Click "save"

Kent Wikarski
Ann Arbor, MI
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6
RE: I am an UNKNOWN after up load. [5]
Надежда Баранкина
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i did not catch - only the name is UNKNOW? Yiur surname in the list on the step 6 is correct? or there is not your name and surname in the list at all?

Надежда Баранкина
Russia, Moscow
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7
RE: I am an UNKNOWN after up load. [6]
Kent Wikarski
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Hi, 

My surnane does not appear in the list but was replaced by Unknown also. The Unknown shows correct relationship to others on the tree...my wife daughter and parents All the pictures are present  but are not associated with the Unknown.

If you would like to send a request to look at it the site is WIKARSKI.

Regards,

Kent

Kent Wikarski
Ann Arbor, MI
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8
RE: I am an UNKNOWN after up load. [7]
Esther Weinberg
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Hi!

I am sorry that you are having difficulty with your site. 

Please see the following post in our FAQ regarding your problem:http://www.myheritage.com/help/2008/10/why-do-i-see-unknown-individuals-in-my-tree-online-after-i-publish-from-family-tree-builder/en/

Best Regards, 

Esther / MyHeritage Team 

Esther Weinberg
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9
RE: I am an UNKNOWN after up load. [8]
Elena Pivovarova
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Hi!

I have the same problem. Everyone is Unknown and there are no details (notes, occupation).

I tried your advices -- nothing works. Still unknown. I even deleted the tree and tried to upload it again -- nothing.

Elena Pivovarova
Rockville, MD
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