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Family event reminder email
Noo Porima
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For some reason 'MyHeritage' stopped sending both my wife and I family event reminders. While other family members are still getting event reminder email, my wife and I haven't received any for about 3 months mow.

We haven't changed the settings and our spam setting on our email accounts are set to receive 'MyHeritage' email.

I even tried sending email from the 'MyHeritage' website and while everythiing appears to be working properly on the website, no email is being received at the destination end.

Could there be a problem with both my email and my wife's email account on the 'MyHeritage' web server as I don't think it's my ISP?

Anyone have this problem and a solution?

Thanks

Noo

 

 

 

 

 

Noo Porima
Sydney
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2
RE: Family event reminder email
Noo Porima
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I also emailed help support four times now but haven't received any response.

Thank you 

Noo Porima

Noo Porima
Sydney
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3
RE: Family event reminder email [2]
Esther Weinberg
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Hi Noo, 

I checked your account, and for some reason you were listed as unsubscribed under your email address. 

I have resubscribed you for all emails, and this should now work.

Please have your wife write to as from her email address as well.

Esther / MyHeritage Team 

Esther Weinberg
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4
RE: Family event reminder email [3]
Rere Tangiiau
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Hi Esther,

               Can you also please re-subscribe my email account as well like you've done with my husband's?

 Thank you very much.

Regards

Rere Porima

Rere Tangiiau
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5
RE: Family event reminder email [4]
Esther Weinberg
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Hi Rere, 

Taken care of!

Enjoy!

Esther 

Esther Weinberg
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6
RE: Family event reminder email [5]
Rere Tangiiau
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Thanks so much Esther,

You're a gem.

Regards

Rere

 

 

Rere Tangiiau
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7
RE: Family event reminder email [3]
Noo Porima
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Esther Weinberg wrote:

Hi Noo, 

I checked your account, and for some reason you were listed as unsubscribed under your email address. 

I have resubscribed you for all emails, and this should now work.

Please have your wife write to as from her email address as well.

Esther / MyHeritage Team 

Hi Esther,

            Thanks heaps for resolving this issue. Also I can't remember unsubscribing to any email account as I haven't changed my email setting since I joined myheritage.

Anyway thanks for you help, it is greatly appreciated.

 

Regards

Noo 

 

 

Noo Porima
Sydney
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