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Can not remember the email or password I used to set up the site
Deleted member
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I created a heritage site on February 4, 2010. http://www.myheritage.com/site-family-tree-112259611/jonett?treeMode=immersive

The three main living people in my family is

Barbara J. Wheeler 06/30/1945

J.W. Wheeler 07/01/1950

Marcell D Parker Jr. 11-29-1993

I do not know the email or password to this site.

 

 

Deleted member
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RE: Can not remember the email or password I used to set up the site
Anna
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Hi, 

I have sent you log in details by email. 

 

Best regards,

Anna 

Anna
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3
RE: Can not remember the email or password I used to set up the site [2]
Kelly Webster
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Anna can you tell me how I have someone "turn on" my premium upgrade? I paid but do not have the premium upgrade. Is there someone specific I need to contact? Customer service is not responding. Thank you for anything you can do to help
Kelly Webster
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4
RE: Can not remember the email or password I used to set up the site [3]
Ilana Bierman
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Dear Mrs. Webster,

Thank you for your post

There are several services that my MyHeritage offers, including our family tree site and historical records/content.

I can see from my end that you purchased a Data subscription not a Premium subscription.

Data subscription gives you full access to our Super Search genealogy search engine which contains millions of records from thousands collections. This subscription also allows you to use the Records Matches tool and other features related to research..

Premium subscription lets you create a family tree with 2500 persons, gives you a large storage capacity, enhanced ‘Smart Matching™’, priority support and many other features.

Please see click here for more information http://www.myheritage.com/subscription-plans.

Hope this clarifies. Please contact me for further comments or questions.  Best regards,

Ilana

 

Ilana Bierman
Venezuela
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5
RE: Can not remember the email or password I used to set up the site [4]
Kelly Webster
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I went back to look at what I purchased . Basic is free. Premium is $76 and premium plus is more. Those are my only choices and I paid $76 thinking I would get 2500 people on my tree and be able to confirm matches. I'mostly concerned about having a bigger tree. Also I cannot contact other site managers about family members. Can this be checked again
Kelly Webster
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6
RE: Can not remember the email or password I used to set up the site [5]
Laura
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Dear Mrs. Webster,

I checked your account details and your current subscriptions. Since this includes private information, I wrote you in a private email to sort out your specific case. 

We will be more than happy to help you. 

 

Laura
Germany
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