I have tried several times to contact someone regarding my acct.by several different ways with no response. I have Premium Plus Plan and my annual Billing date is today, 6/25/2013. Do i receive a bill because as of today I have not. Also does this get taken out automatically from my acct because I did not authorise this and I want to pay with a different card than what was used last time. Finally, what phone # do I call to pay by phone? I would appreciate a reply ASAP as I have been trying to pay this for several weeks and I don't want any interruption to my web site. This has been extremely frustrating and feel there should be an easier way to pay bills or get your questions answered.
There is an easier way to get questions anwered- Join ancestry.com like a lot of other disgruntled myheritage users. As for direct payment- they will get you cash - one way or the other and watch out next year too. Cos you might get stung again.
Don't think that running to ancestry.com will solve all your problems. Where FTB is free, FTM will cost you $39.99 USD and that's before the annual subscription. FTB is visually clearer than FTM (IMO, anyway) and simpler to use. My FTM continually has sync errors, and fails to sync about five out of six times.
As for direct payment -- yes, your subscription is automatically deducted. It's right in the Terms of Service: The Service is paid monthly by credit card. Payments are subject to the conditions for payment of our third party billing service Plimus.com. By purchasing the Service you agree to pay a charge monthly, deducted automatically from the supplied credit card, without notification prior to the charge. Payment will continue until a stop request is sent by you. This can be done by clicking the link "Stop the backup service" from the Backup Page on the family site, which is found on the family site in the Family Tree section. In addition, you may stop Service at any time by writing to email@example.com by email or via the support contact forms available on the site.
Plimus has changed their name to BlueSnap to put their past behind them (or to hide their past, whichever). Last year, when MyHeritage was slow to respond to a billing issue I had (cancelling the data service), I had good response from Plimus, who seem to have leaned on MH to provide the refund. So send a request to firstname.lastname@example.org, and wait for them to respond.