Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Smart match delay
Deleted member
- Close

For a tree published on april 29 with only 250 entries why it not smart matched  by now ( may 13) - that is 14 days- how long must I wait or is it a conspiracy that you dont or wont let my tree be matched because its not Premium.

My site says- extend your account to premuim and get more and faster matches.

Please explain how fast and how many MORE matched would I get - compare basic to premium- I very interested in your results.

Deleted member
- Reply
2
RE: Smart match delay
Lihi
- Close
Dear Andrew,

Every time you publish your Family Tree Builder (FTB) Tree it takes some time for all the Matches to re appear.

Therefore, I have fixed it for you and you should be able to see all your Matches very soon.

Best Regards,

Lihi

MyHeritage Team 

Lihi
Israel
- Reply
3
RE: Smart match delay
Yaacov Slizak
- Close
Same question here. In my case, I only added my tree yesterday ,yet is very telling that a question opened a week ago still has not been answered by MyHeritage.com's support.
Yaacov Slizak
Ennis, Co.Clare
- Reply
4
RE: Smart match delay
Karen Maple
- Close

I would like to know the same thing, though I haven't been waiting as long as he has. I was given the impression from the Rootstech presentation that it would be instantaious results, and so many it would be hard to get through them all. I added a GEDcom of 1600 names and don't have even one match.

Karen 

Karen Maple
- Reply
5
RE: Smart match delay [2]
Nancy Shively
- Close

I'm having the same issue Karen. Every time I go to Smart Matches I get this message: Smart Matches™ are currently being processed. Come back to this page soon to check for updates. 

This has been happening for a couple of months. I am using a free premium account that I got at RootsTech. 

Nancy Shively
Skiatook, OK
- Reply
6
RE: Smart match delay [3]
Karen Maple
- Close
My Smart Matches finally started coming this week! Hope they do for you also. I don't know if this had anything to do with it, but I went to My Heritage facebook page and commented on the problem. I received an answer back from the staff and he asked me for My Heritage account name. It was shortly after that the matches started coming.
Karen Maple
- Reply
7
RE: Smart match delay [4]
Nancy Shively
- Close

Thanks for the tip Karen. I'll do that!

 

Nancy Shively
Skiatook, OK
- Reply
 
Loading...
Loading...