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Online Smart Matches table does not open
Rolf Bäckström
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Among the family sites still with Smart Matches there is the one below that opens, but shows only the headings, nothing else, see screenshot below. Elsewhere you can read that there are 17 items to be matched. No other site has shown similar problems so far.

Regards

Rolf

Rolf Bäckström
Finland
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Janne_Persson.jpg
2
RE: Online Smart Matches table does not open
G. A. Harris
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I have had this same problem several time ans have not received an answer yet!
G. A. Harris
Lexington, SC
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3
RE: Online Smart Matches table does not open
Björn Kuoppala
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I have exact same problem with 3 or 4 sites
Björn Kuoppala
Sverige
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4
RE: Online Smart Matches table does not open [2]
cat
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Im having the same problem.
cat
cambridge, New Zealand
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5
RE: Online Smart Matches table does not open [3]
Daniel D.
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Dear Everyone,

Thank you for writing and we do appreciate the patience you had over this issue.

I would like to give a brief explanation for the system: 

The smart matches are generated when you make a change in your family tree and

publish them to your website  The data will then be compared with approximately 24 million 

other family trees at  MyHeritage . Due to the fact  that this takes some time it will take 5-7 days to collect the data, depending on the size of the tree.

The smart matching technology is very dynamic.

It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but the actual details of this match has been removed from our data base. The "clean up" of this data in the smart match data base takes longer to process and the result is an empty smart match.

I therefor advise you to continue to to edit your tree online and these empty smart matches will disappear in due time.

Please, let me know if this problem consists over the span of over a week.

 

Daniel D.
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6
RE: Online Smart Matches table does not open [4]
Björn Kuoppala
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I have had this problem for a couple of weeks. Right now it 4 sites, 3 with 1 match and 1 with 6 matches. On top of that 6 - 7  % Quality on matches????
Björn Kuoppala
Sverige
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7
RE: Online Smart Matches table does not open [4]
Helle Tideman
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Dear Daniel

I have had this issue for more than a week ..

Kinds regards

 Billede indsat i tekst 1

Helle Tideman
Danmark
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8
RE: Online Smart Matches table does not open [5]
Helle Tideman
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Dear Daniel

Something happend and the 4 I had disappeared - now I have 2 new ones .. 

 Kinds regards Helle

Helle Tideman
Danmark
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9
RE: Online Smart Matches table does not open [6]
Daniel D.
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Dear Helle,

Thank you for writing back. Looking at your account details I can see that everything is fine and that you have 1861 smart matches for you to confirm.

Please, let me know if I'm wrong. 

Daniel D.
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