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Missing All PLACE and Description text
Erik Stoustrup
- Tutup
 

I changed to a new computer with Windows8 and after that all text in PLACE (birth - Dead) and all DESCRIPTION text is not displayed. How do I get the text back?

If I write a new text it stays in there.

It's still on the website

 EriK!

Erik Stoustrup
Danmark
- Jawab
2
RE: Missing All PLACE and Description text
Rhianna W
- Tutup
Back

How do I use Family Tree Builder with Windows 8?

Family Tree Builder has been tested extensively for Windows 7, however, recently Microsoft upgraded it’s Windows operating system and Windows 8 is already here. Some problems may occur when using the software in Windows 8 until we can finalize testing and this FAQ will give you a solution to fix most of the common issues you may encounter.

A few steps are required:

1) Locate your Family Tree Builder shortcut on the desktop of your computer, right click it, then choose “Properties”.

2) You will see several different tabs, navigate to the “Compatibility” tab.

3) Then change the following:

Check the box labeled “Run this program in compatibility mode for:” and choose “Windows XP”

Check the box labeled “Run this program as an administrator”

Click OK.

 

The software should work as expected once you follow these steps.

Rhianna W
Tel Aviv, Israel
- Jawab
3
RE: Missing All PLACE and Description text [2]
Erik Stoustrup
- Tutup

HI again

Did not solve the problem. I allready tryed this. Anything else I can try?

 

EriK!

Erik Stoustrup
Danmark
- Jawab
4
RE: Missing All PLACE and Description text [3]
Sonja Nordenswan
- Tutup
I have exactly the same problem. You write that Family Tree Builder has been tested extensively for Windows 7, but I bought a new computer with Windows 7 (the old one was Windows Vista) and now all my notes have disappeared and also  the place and description from the facts. Also all my suffixes have changed place into the small space where you can choose between Esq, I, II, III, Jr and Sr. There is also problems in adding new primary facts. When I check on my Web Site everything is there. I also tried the suggestion above, both with Windows Vistaand with XP (there were by the way two XP:s to chose from: Servicepack 2 and Servicepack 3) but none of them worked. My Family TRee Builder is version 6.0.0.5634 if that is any help. I haven't been able to work on my tree since January 17th.
Sonja Nordenswan
Suomi
- Jawab
5
RE: Missing All PLACE and Description text [4]
Rhianna W
- Tutup

Actually I wrote that we HAVE tested Family Tree Builder extensively on Windows 7. 

 The problem you are experiencing isn't related to your operating system though.

Please try the following to fix the missing data:

1. Open your tree in Family Tree Builder.

2. Click on Tools > Languages.

3. Right click anywhere on the window that appears.

4. Select "Manage Data Languages"

5. Make sure all data is copied into both languages. 

Rhianna W
Tel Aviv, Israel
- Jawab
6
RE: Missing All PLACE and Description text [4]
Erik Stoustrup
- Tutup
Hi

I solved the problem bevise I saw another link about language settings. I think its in FAQ Ares.

When I repeated the language setting in the advanced settings it worked again.

I still have a problem with names disappear and I have to copy/paste to show them again.

Erik!

Erik Stoustrup
Danmark
- Jawab
7
RE: Missing All PLACE and Description text [5]
Rhianna W
- Tutup

I'm glad to hear you solved the problem with missing data. 

The problem wasn't actually related to Windows 8, rather it was related to editing the tree in more than one language.

If you encounter this problem in the future, the following steps will help you fix it:

Please try the following if you find you lose data (names, places, notes) in the tree:

1. Open your tree in Family Tree Builder.2. Click on Tools > Languages.3. Right click anywhere on the window that appears.4. Select "Manage Data Languages"

5. Make sure all data is copied into both languages. 

Rhianna W
Tel Aviv, Israel
- Jawab
8
RE: Missing All PLACE and Description text [5]
Sonja Nordenswan
- Tutup

Mange tack Erik! I got all the facts and notes back by going to Språk (=Language) on top of the page. There I went to advanced settings and ticked the little box saying in Swedish "samma som visningsspråk" (my English is not so good, so I don't know what it would say in English, but something like "the same as the showing/demonstrating language"). Now I hope that the rest is working as well.

Sonja Nordenswan
Suomi
- Jawab
 
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