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Family Books
May Bosetti
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Now I am so tired of not being able to make the Family Books in My Heritage as I wish. It is VERY annoying! I have chosen to have my tree on the web, I should/will not be forced to download your program to take advantage of your services. You soon lose me as a customer, it's a promise!
May Bosetti
Sverige
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2
RE: Family Books
Glennise Ferguson
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I am having the same problem..although I am a Premium member and have downloaded the programme!!!

They just will not down load.

 

Glennise Ferguson
New Zealand
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3
RE: Family Books [2]
Sara S
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Hello May and Glennise,

I am sorry to hear that you are experiencing difficulties creating the Family Book.

If you experience this problem, I recommend you to download our software Family Tree Builder to your computer and create the Family Book via the program.

You can download the software via this link: http://www.myheritage.com/family-tree-builder

When downloaded, open the program and go to File > Restore Project > Restore from online family site. And then go to Reports > Book Report.

Good luck!    

Sara S
Sverige
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4
RE: Family Books [3]
Glennise Ferguson
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I am already a Premium member. Therefore I have downloaded the Family Tree Builder.

We used to be able to print from this site before.

What options do my members have to printing their own trees?

Cheers

Glennise

Glennise Ferguson
New Zealand
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5
RE: Family Books [4]
Sara S
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Hi Glennise,

Thank you for using our forum.

I recommend you to publish the latest version of your tree to your family site online and from there print whatever you wish to print.

Your site members have the same option.

/Sara   

Sara S
Sverige
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6
RE: Family Books [5]
Glennise Ferguson
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I publish my tree everyday to the website. 

Click on Family Tree.

On the dropdown the tab choose charts and books. Then choose cutomize family book and tick options you require to be in this book.

After this, generate book.  Then it says In progress AND NOTHING HAPPENS...

Very frustrating...for members not to have the ability to have this option...along with family sheets that have also been removed..

Glennise Ferguson
New Zealand
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7
RE: Family Books [6]
Sara S
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Hi Glennise,

I will send you a message privately.

/ Sara 

 

Sara S
Sverige
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8
RE: Family Books [7]
Glennise Ferguson
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Sara S wrote:

Sara,

The problem still exists..My members cannot print a family book from this site. Please advise what is happening

 

Hi Glennise,

I will send you a message privately.

/ Sara 

 

Glennise Ferguson
New Zealand
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9
RE: Family Books [8]
Sara S
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Hello again Glennise,Since the Family Book is a PDF file, can anyone who has Adobe Reader on their computer, print it out from their printer at home. Could the problem be that your site members don't have this program on their computer?

/Sara 

 

Sara S
Sverige
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10
RE: Family Books [9]
Glennise Ferguson
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Sara,

To me, your reply is not a solution to my query. Nearly 100% of people have Adobe reader on their computers now!!!

This used to work before...

What I don't understand is...as members we are offered new things like My Heritage for mobiles, Family games etc... but the basics don't seem to being attended to.

I am getting rather annoyed with 1 or 2 line answers...

How are members supposed to achieve printing or downloading a Family Book...You willi see on the screen dump it has "WOW" after Family Book and advises

The family book is a detailed and professional compilation of the family tree. It includes narrative on each person's life, photographs, family tree diagrams and useful indexes. This is one of the best formats for sharing with relatives, and for printing a hard-copy of your family history.

Please get this sorted...

Cheers

Glennise

Glennise Ferguson
New Zealand
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11
RE: Family Books [10]
Shachar Biran
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Hi Glennise,

I have replied to you by email, but I will post my answer here as well so other users can see it.

We currently have a problem with creating family books for very large trees. 

 

The process requires to export all the family tree information, process it and create a designed pdf file.

For very large trees, this process fails because limitation on our servers.

We plan on improving our server performance and to address this issue. 

Please notice that you should be able to create the family books (book reports) in your Tree Builder software. The software uses your local computer resources and its not depandent on your servers (notice that it will probably take a long time as well). After you created the pdf file in your computer, you can add it to your project and upload it to this site to share with your family members.

I apologize for the inconvenience caused. 

Regards,

Shachar 

Shachar Biran
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