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Extracting Record Matches to family tree
Janett Cork
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I have Record Matches that are correct.  The app states "...extract information from this record into your family tree in Family Tree Builder software."  Does anyone know how to do that? 
Janett Cork
Australia
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2
RE: Extracting Record Matches to family tree
James Schafer
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Janett Cork wrote:
I have Record Matches that are correct.  The app states "...extract information from this record into your family tree in Family Tree Builder software."  Does anyone know how to do that? 

I am also interested in HOW TO DO THIS. My Record Matches are building up simply because I do not know what to do with the information when I find it, other than Confirm or not. BUT, it says

"If this record correctly matches __________ in your family tree, extract information from this record into your family tree in Family Tree Builder software" and We are told to do this BEFORE Confirming.

James Schafer
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3
RE: Extracting Record Matches to family tree [2]
Janett Cork
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My problem Exactly.  I paid the fee to look at the Record Matches and extract them if correct.  Half a service has been provided.  I've read the User Guide for the Family Tree software and checked the FAQ section, all to know avail.

There must be someone out there that knows how to do this!

Janett Cork
Australia
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4
RE: Extracting Record Matches to family tree [3]
James Schafer
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I'm sure there is someone, but until they answer here I'm sending in a Support Ticket. One of the pluses for PremiumPlus members is that they get priority answers. I'll post back here if someone doesn't beat me to it.

Good searching.......

James Schafer
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5
RE: Extracting Record Matches to family tree [4]
Daniel D.
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Dear James and Janett,

Thank you for writing and we appreciate your patience regarding this matter. 

We currently do not offer an automatic way of managing the record and copying it to the Family Tree Builder. You will have to do so manually, we agree it's kind of misleading - and we will perhaps consider changing the text so it will be more clear.

The reason for this text appearing on the first place is because we were making preparations, as we are already working on that feature.

Please, let me know if you need any more information! 

Daniel D.
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6
RE: Extracting Record Matches to family tree [5]
Bill Ashman
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Daniel D. wrote:

Dear James and Janett,

Thank you for writing and we appreciate your patience regarding this matter. 

We currently do not offer an automatic way of managing the record and copying it to the Family Tree Builder. You will have to do so manually, we agree it's kind of misleading - and we will perhaps consider changing the text so it will be more clear.

The reason for this text appearing on the first place is because we were making preparations, as we are already working on that feature.

Please, let me know if you need any more information! 

I would greatly appreciate any information on how to extract information manually.

Bill Ashman
United Kingdom
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7
RE: Extracting Record Matches to family tree [6]
Daniel D.
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Dear Bill,

The manual way would be to copy the information on a piece of paper and then writing down the information in the family tree builder software. 

But as I said, there is going to be a feature which will help you to include the information automatically in the near future.

Kind Regards, 

Daniel D.
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8
RE: Extracting Record Matches to family tree [7]
Bill Ashman
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Thanks for the prompt reply.
Bill Ashman
United Kingdom
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9
RE: Extracting Record Matches to family tree [5]
James Schafer
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Thanks, Daniel, for your reply.

I'm sure there are thousands of us who are anxiously awaiting the completion of this feature. We have a great program and this will really make it so much better.

In the mean time, Why doesn't someone in the office do a video showing step-by-step how you would go about manually entering  the information into the document on FTB? Even this would be a great help because exactly where and how to enter the information is confusing.

I know it takes time, but if you could see how beneficial it would be to all MyHeritage subscribers, I think you would do many more videos highlighting different  ways to  make use of the program. This is one thing your biggest competitor does, in fact, they released 3 new ones just yesterday.

Anyway, that's just my 2 cents worth for the day. I know you want to do everything to make MyHeritage.com and FTB an even greater program that is easier to use.

Thanks again for your reply and we look forward to this feature. 

James Schafer

SETexas 

James Schafer
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10
RE: Extracting Record Matches to family tree [6]
Daniel D.
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Dear James,

Thank you for writing back!

I've definitely wrote it down, and we indeed worked on video tutorials, for example this FAQ:

How to invite members

But we do need to improve the system and this is a very good feedback that we appreciate!

Thank you for bringing this up. 

Daniel D.
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