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Birthday reminders
Michael Hills
- Tutup
Is this a Mickey Mouse outfit. You have me recorded as living in Australia with a grandson who also lives in Australia. SO up comes a reminder that it is his birthday TOMORROW ! No it isn't ! It's today ! Are you unaware of global time-zones ? We don't all live in Europe or America.
Michael Hills
Great Britain
- Jawab
2
RE: Birthday reminders
ahli
- Tutup
Hi Michael,

I too live in Australia, and this has been going on for years now with promises to fix it ,but it never happens.Annoying, and useless but overall My Heritage is a great program.So hang in there.

- Jawab
3
RE: Birthday reminders
Justyna Lerche
- Tutup

Hello Michael,

Thank you for message. Please provide me more details on the example from your tree. I will check it.

Best regards, Justyna

Justyna Lerche
Polska
- Jawab
4
RE: Birthday reminders [2]
Michael Hills
- Tutup
The errors occur due to global time zones. You have my location as Britain. Unless my knowledge of geography is wrong how can Brisbane Australia be located on Britain. When it is a certain date here in Australia that date is one day ahead of Europe. So an email telling me of a birthday TOMORROW is WRONG as the birthday is TODAY. This has occurred more than once. Wake up ! The planet is bigger than you think.
Michael Hills
Great Britain
- Jawab
5
RE: Birthday reminders [3]
Justyna Lerche
- Tutup

Hello,

thank you for the details. This is a bug in our system, we are very sorry for the inconvenience and we hope we will be able to fix it as soon as possible.

Best regards, Justyna

Justyna Lerche
Polska
- Jawab
6
RE: Birthday reminders [4]
ahli
- Tutup

Hi Justyna,

This has been going on for years ,and never gets fixed.How about someone coming up with a date as to when it will be fixed, instead of the standard answer"we are looking into it"!

- Jawab
 
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