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MyHeritage says I've confirmed a match - but I haven't!
Troels Holm
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Hi,

Subject says it all really. Now and then, I get a rejection from someone where I supposedly earlier confirmed a Match. I have definately not done that. Please advice...

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Troels Holm
Danmark
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RE: MyHeritage says I've confirmed a match - but I haven't!
Athol Geoffrey Stewart
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I have a similar problem using Family Tree Builder. If I get a new SmartMatch I look at the page and can (only in some cases) find anywhere from one to ten or more entries that I have rejected in the past are now marked Confirmed. Or the other way around. So I go through and change them all, and God knows what that does to the system but they were wrong and have to be corrected, okay?

Can anyone at MyHeritage explain this??? Thanks.  Geoff

Athol Geoffrey Stewart
Australia
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3
RE: MyHeritage says I've confirmed a match - but I haven't! [2]
Daniel D.
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Dear Troels and Geoff,

 

Thank you for writing and we really appreciate your patience regarding this matter.

I would like to ask you some questions so we could investigate it further and also to suggest as to why this could have happened:

1) Could you have possibly give your email address login to some other family member that might have used it to confirm/reject some results? It sometimes happen that some users give their login details to their wives or husbands and then they find confirmed/rejected matches that they did not issue.

2) Could you have pressed by accident the reject button instead of confirm and vice versa? This is common as the buttons are not that distinguishable. Don't rule that out!

3) This obviously wouldn't explain such a large instance of problems in a tree and so we would like you to send us an example of such a family member (with his name, last name and birth date or just ID in FTB) and we will try to investigate what went on. We suggest you do so privately and send an email to "support@myheritage.com", please paste the link to this forum post in the text, so we would know it's by you.

4) Could you try and remember what could have happened that might have led to this? Could you perhaps think of any additional small problems that could be related in any way so we can see if there's a connection between the two problems?

 

Please, let us know so we can start investigate this issue and solve it as quickly as possible. 

solve
Daniel D.
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4
RE: MyHeritage says I've confirmed a match - but I haven't! [3]
Athol Geoffrey Stewart
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Thanks.

Question 1.  No

Question 2.  No

Question 3.  I'll try to watch for an example and get back to you.

Question 4.  It happens, for example, when there are anything up to three members in a particular family with very similar details, say where one child dies as an infant, and another child is given the EXACT same name, the only difference then being the dates of birth. And it is not that unusual for more than one child to be given the same second name as another.

These are usually correct matches except that say a person with one set of dates is matched to a person of the same name but different dates so is a different person. They are not matches that are not relevant, they are from MH members who share many family members with me.

I think the program cannot distinguish the tiny differences and so tries to correct details it thinks are wrong; but they are not wrong.

It is picked up when I REVIEW a particular person in my tree, following a new match, and notice that a heap of names previously confirmed/ rejected are now wrongly marked. And sometimes I find that the word 'rejected' that should be in red is in green, or perhaps (not sure) 'confirmed' might be in red instead of green.

Geoff

P.S. I just clicked on (FTB) the 'explanation' at the foot of the match comparison for John Mears 1857-1947 (in Tracey Web Site\Tracey it was John Mark Mears, same dates) and got a red mis-match for both dates, EVEN THOUGH THERE WAS NO MIS-MATCH. Now if the computer thinks the dates are wrong when they are not, it could change a confirmation to a rejection.

Yes?  Geoff

Athol Geoffrey Stewart
Australia
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5
RE: MyHeritage says I've confirmed a match - but I haven't! [4]
Daniel D.
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Dear Geoff,

Thank you for writing back, sorry for it taking fo us so long to get back to you. 

We would be glad if you could send us a screenshot of that phenomenon (with rejected being shown as green, and vice versa - and also to the second phenomenon with John Mears?) to support@myheritage.com with "Dear Daniel D.," in the beginning so I'll know it's for me!

Let me know.

 

Daniel D.
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6
RE: MyHeritage says I've confirmed a match - but I haven't! [5]
Athol Geoffrey Stewart
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Hi,

Dunno, this is testing my computer expertise a bit! (Screenshot). Maybe if I see this happening again I will not interfere with it but wait 'til my grandson calls around next and get him to do it. That is what I do with all the difficult stuff.  Geoff

Athol Geoffrey Stewart
Australia
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