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Photos
Josefino Estrella
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Photos saved on albums disappered but showing on "old news" from main page. What could be the reason? and how would I retrieve those photos and make them appear again in the respective albums?
Josefino Estrella
Philippines
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RE: Photos
Daniel D.
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Dear Josefino,

 

Thank you for writing and we appreciate your patience on this subject, I've taken a look at your issue. However, I'm having quite a bit trouble finding these specific photos - in order to protect your privacy I would like you to write an email to Support@myheritage.com in order for us to try and look at your problem and solve it with specific examples (such as what is the photos name and the album names etc.)

If you can find the photos in the photos section you can just drag the pictures with the mouse cursor to the albums on the left pane of the screen and they will be relocated.

 

Kind Regards, 

Daniel D.
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