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Premium Membership Paid - Not Upgraded
José Luís Marques
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Hi,

I upgraded to PremiumPlus account on the 28th December of 2012 and my account is still limited to 250 people.

What's happening?

 

Thank you,

José Marques 

José Luís Marques
Portugal
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2
RE: Premium Membership Paid - Not Upgraded
Rhianna W
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Dear José 

I see you sent a bank transfer. Bank transfers can take several weeks to be processed.

In the meantime I upgraded your family site subscription for one month so you can get started. 

Rhianna W
Tel Aviv, Israel
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3
RE: Premium Membership Paid - Not Upgraded [2]
José Luís Marques
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Hi again,

The site subscription you upgraded me to just expired yesterday (February 13th) and I still have not been upgraded to the paid subscription I purchased. How long will it take for this to be resolved?

As for the payment I made, I already sent the transfer proof so, what's really going on?

 

  

José Luís Marques
Portugal
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4
What is going on here?
José Luís Marques
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Hi,

I paid for the Premium Subscription and Premium Family Tree Builder on the 28th December 2012 and my account is still not updated? What is going on? In January you provided me a temporary one month premium subscription but it already expired and I never got the Premium Family Tree Builder software.

This is starting to look like a scam. After my complaint here in the forum, I received an e-mail contact from the support personnel asking me to send the transfer proof again so they could solve the problem. I sent the PDF proof on the 17th February and still nothing, the account is still as it was (free/normal subscription). 

I'm starting to get annoyed with all this situation and if this is not resolved shortly I'll have to proceed with a legal action with my lawyers.

José Marques 

José Luís Marques
Portugal
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5
RE: What is going on here? [4]
Денис Якунин
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Hi, José!

It's really looked like a scam. I have the same story and paid for the Premium subsription at the 9-th of the March and still didn't have anything neither subscription nor any answers :(

It's really pitty, because I thought very long time if it was neccessary to become Premium subscriber of this project.

Good idea of the project, but nothing for its life :(

I'm losing hope.

Денис Якунин
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