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Website change - why???
Cathie Black
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My family tree no longer displays the number of "steps" there are between me and the family member about whom I'm entering data.

 

Is there any plan to reinstate this information?  I use this information whenever I'm entering data to ensure that I'm not drifting too any "steps" away from me.  I don't want to be capturing data on someone who's 30 "steps" away from me!
 
 
I should hate to have to terminate my MyHeritage membership and move to Ancestry (where such information is displayed).
 
 
What's going on? 

 

Cathie Black
Raleigh, NC
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2
RE: Website change - why???
Esther Weinberg
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Hi Cathie, 

Thank you for writing to us.Let me explain why you can no longer see certain relationships in your tree:For trees with less than or equal to 5000 people, you can see all relationships.For trees with over 5000 people and less than 17,000 individuals it is limited:* for direct ancestors/descendants you can see relationships of up to 20 degrees* for non-direct relatives, you can only see the relationships for people that are 2 steps away.We do apologize for the inconvenience, but this is so that your tree loads quickly, and does not get stuck.

Best Regards, 

Esther / MyHeritage Team 

Esther Weinberg
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RE: Website change - why???
member
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The expansion and changes to the MyHeritage site has certainly reduced my satisfaction with the product.  While the Family Tree Builder software suits my research method, I find my tree and smartmatches on the MyHeritage site are less and less user friendly.

MyHeritage must do some genuine upgrades for me to continue my Premium membership.  I have no particular love for Ancestry.com but MyHeritage is quickly losing my loyalty.

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4
RE: Website change - why??? [2]
Rhianna W
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I'm sorry to hear you are unhappy with your experience here at MyHeritage. And we appreciate your taking the time to give feedback. It is important to us.
Rhianna W
Tel Aviv, Israel
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