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Need To Talk (Cht) with a real Human at the Support Site
Harry N. (Hap) Hambric
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Does anyone know how to chat with a Company Rep?  I have tried to find a way to speak to them to settle a subscription issue...no luck.
Harry N. (Hap) Hambric
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RE: Need To Talk (Cht) with a real Human at the Support Site
Steffen W
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If someone in the "response team" could let me know something...

I have 6 children with 5 mothers. I was only married to one of them, and we have 2 children.

There is NO option for "never married"  that will work. Every mother has to be "divorced"

In this day and age, there is that possibility for children out of wedlock, but no option to support it. Can this feature be added somehow??

 

If there is a way to do it, please let me know.

There is also no way that I can add my half-sister (in the tree) in a way that shows my mother and her father with a connection to me in the graphical interface.  

Steffen W
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RE: Need To Talk (Cht) with a real Human at the Support Site [2]
Daniel D.
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Dear Steffen, 

Thank you for writing and we appreciate your patience.

There is an option to add a relationship of "partners" and not of spouses. If you click on a person, and go to his full profile, you will have an option to edit it > navigate to the family section and you will have an option to change the relationship status of each of the women - one of the choices will be "partners" instead of "marriage".

Indeed, the interface shows only biological or not biological, which means that if you view the not biological part you will only see it - otherwise the other part is shown but not both together.

Hope it helps! 

Daniel D.
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4
RE: Need To Talk (Cht) with a real Human at the Support Site
Lihi
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Dear Harry,

Thank you for contacting us. I have replied to your private email address.

Best regards, Lihi MyHeritage Team 

 

Lihi
Israel
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