Canceling account - Forums

How do you get MyHeritage to acknowledge request to cancel account?

Deleted member

RE: Canceling account

Deleted member

Please cancel my account. This was very miss leading and extremely hard to contact anyone. Please reply as soon as possible. Alice Debonis alfiebear@hotmail.com

Deleted member

RE: Canceling account

No kidding... i'm really put off by how hard they make it to cancel. I was mislead into a promotioin that said membership for a year for 69 and i did it and it's only to look information up but they keep you at basic site membership... been trying to cancel for 2 days.

Very very shady way of conducting business.

:	Long Island City, NY
:

RE: Canceling account [2]

Ilana Bierman

Dear Timothy,

Thanks for writing.

If a user wants to delete an account he/she simply need to write to support@myheritage.com . We will cancel the subscription ASAP.

Free trials can be cancelled directly from the family site under Account > My Purchases .

Hope this clarifies. Please contact me for further comments or questions.

Best Regards,

Ilana

Ilana Bierman

:	Venezuela
:

RE: Canceling account [3]

I have sent a cancellation and refund request via the contact page a couple of days ago with no response yet.

:	Long Island City, NY
: