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NO pictures in my ONLINE Family Tree.
member
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I no longer have any pictures in my online Family Tree. The pictures show up to the left of the tree but NOT in the tree in the frame for the dfferent persons. How do I get them back into the tree as they were before?

Jack

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RE: NO pictures in my ONLINE Family Tree.
Daniel D.
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Dear Jack,

 

I've taken a look at your tree and it seems that there's no problem would you mind sending a screenshot to support@myheritage.com so we could take care of the problem you seem to have?

 

Regards, 

Daniel D.
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RE: NO pictures in my ONLINE Family Tree.
Rolf Bäckström
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I have a variation of the previous problem. When looking at all the photos and documents attached to a random family member online, out of e.g. 7 items, only two are visible on my W7 PC. All the items, however, are visible in the photo show option as well as on my FTB. On Mac/Safari all the items look OK. What could be the problem and how is it fixed?
Rolf Bäckström
Finland
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RE: NO pictures in my ONLINE Family Tree. [2]
Daniel D.
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Dear Rolf,

 

Thank you for writing, let me get it to specifications:

Out of 7 images that are tied down to a random person on the family tree on the family site (on MyHeritage) the following happens:

1. All 7 pictures are shown on the FTB.

2. Only two are visible on Windows 7 visiting the site.

3. All 7 pictures are visible on Safari.

 

Would you mind emailing this issue to "support@myheritage.com" along with this information:

a. What browser did you use in Windows 7.

b. What is the name of the person that this happens to.

c. What is the "photo show" option that you are referring to.

 

Thank you for writing, and Happy Holidays!

 

Regards, 

Daniel D.
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