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Smart Matching Frustration
Anja van Steel
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I have been going through my many 100's of smart matching notifications  (must admit it is infrequent - putting that aside) and I am rather frustrated as 'supposed smart matches' with people in other trees.

They are not even the same name, same parent/s, same spouse, same siblings, same gender and in some case not even the same dates.  I am even get siblings coming up as a 'smart match'. 

I spent over 5 hrs hrs yesterday going through these supposed 'smart matches' for people that should never have been matched in the first place because of the above reasons.

These are not new trees I have uploaded - I am talking about information that is very old and been on the server for a long time.

How can I make the definitions more accurate so 'smart matching' does not waiste my time - telling me to look at the % rate of match is not the answer. I don't think turning off smart matching is a solution either.

Hope to hear from someone with a solution.

Regards

Anja

Anja van Steel
Melbourne, Victoria
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2
RE: Smart Matching Frustration
Ralph ( Roelof) van Assen
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Anja van Steel wrote:

I feel the same way, these are none to smart. It seems to be a waste of time and energy.

I also notice that a lot of people are just ignoring them, probably for the same reason we are finding.

In this regard this program sucks!!!!

I have been going through my many 100's of smart matching notifications  (must admit it is infrequent - putting that aside) and I am rather frustrated as 'supposed smart matches' with people in other trees.

They are not even the same name, same parent/s, same spouse, same siblings, same gender and in some case not even the same dates.  I am even get siblings coming up as a 'smart match'. 

I spent over 5 hrs hrs yesterday going through these supposed 'smart matches' for people that should never have been matched in the first place because of the above reasons.

These are not new trees I have uploaded - I am talking about information that is very old and been on the server for a long time.

How can I make the definitions more accurate so 'smart matching' does not waiste my time - telling me to look at the % rate of match is not the answer. I don't think turning off smart matching is a solution either.

Hope to hear from someone with a solution.

Regards

Anja

Ralph ( Roelof) van Assen
Warburg
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3
RE: Smart Matching Frustration
Arbel Z
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Hi Anja,

Thank you for writing.

A new mechanism for calculating Smart Matches is already in our developer's hands and is on the road map as part of Smart Matches improvements. This new mechanism will reduce the number of false positive matches you get. It's much more robust than our current system. We are not making any promises about time frames for release of this new system - there is still a lot to understand about the scope of the project before we can define and promise a time - but I thought you would be interested to know it's in the works. We are also looking at the possibility of allowing you to configure your matches to show only a certain percentage of quality. It means you will be able to say "I only want to see matches that are above 80%" and then you won't have to be bothered with all the other, lower quality matches. If we can add this feature relatively quickly we will.

 Best Regards,

Arbel / MyHeritage 

Arbel Z
Israel
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4
RE: Smart Matching Frustration
Shelly Weiner
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Here's one possible solution:  Turn OFF StupidMatching.  Life is so much easier now.  At least now I don't get matches simply because both people have 2 left legs or an "E" somewhere in their name or whatever the silly matching algorithm threw together.

Of course, you'll get MH support people telling you that once you reject a match, it learns and you won't get it again.  Don't listen to them.  It's not the truth.   Only way to stop getting matches over and over again is to have everyone STOP loading new trees.  Everytime another person loads a tree, it starts all over again.  After rejecting the same, totally and improbably incorrect people over and over and over and over again, I turned off the blasted thing.

I'm seriously considering finding my old copy of Family Tree Maker 2005 and going back to that. 

Shelly Weiner
Henderson, NV
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5
RE: Smart Matching Frustration [2]
Anja van Steel
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Thanks for your imput Shelly - I have heard so many people having problems.

When I spend hours up hours going over supposed smart matches and reject at least 1/2 of them it is frustrating.

There should be a set up option that allows you to set  a match % level of  what actually matches before it is considered a possible match.

Reminded me why I was ignoring the Smart Matches alerts in the first place.

My other genny program has that option.

Come tech people - get your act together and work out a solution.  When you pay to have a service you at least expect some sort of solution.

FRUSTRATED Smart Matching.

Anja van Steel
Melbourne, Victoria
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6
RE: Smart Matching Frustration [3]
Shelly Weiner
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Anja,

Don't bother asking for "help".  All you'll get is a canned response:  "Thank you for your suggestion.  I will forward it to the appropriate department for further consideration".   I was at a genealogy lecture last year and the speaker was the head of development for MyHeritage.  All he said was how great the site was, how people were excited to use it, how responsive the company was to suggestions blah blah blah.   I told him how disappointed I was and that I was NOT renewing and he just said that was my perogative. 

With "help" like that, no wonder people are leaving left and right.  As it is, once I reload my FTM 2005 and export all my info from MH, I won't bother with this site anymore except for these forums.

Shelly Weiner
Henderson, NV
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7
RE: Smart Matching Frustration [4]
member
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I see the frustration in your message. Have you considered sending DIRECT to MH instead of the Forum. It seems to me that the MH team have been given a blurb response and - seemingly like any american service (although they are NOT american) its the sing-a -long line that must be provided for an answer- try and pacify the natives without actualy answering the concern. Dont give up.
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8
RE: Smart Matching Frustration [4]
Anja van Steel
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Very true - it is not the most user friendly site I have been on - I will consider my options when my subscription comes up - bit sad really considering the potential it has.

I have been with them since 2007 under my current registration but was with the site prior to that for quite a number of years.

 

Anja van Steel
Melbourne, Victoria
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