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How to cancel invitation to wrong family member (and reuse the email address)
Bennett Stern
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My tree has two beople with the same name.    I wanted to invite person1 to work on the tree but by mistake invited person2 using person1's email.     When I realized the mistake I told him not to use the site until I corrected  the error. I erased person2 from the site,  added him again, put in a different email, and when I tried to invite person1 using the original email it said that person2 was invited (that is, an account had been opened) using person 2's  (incorrect) email. 

How can I  cancel the account opened for person two, and invite person 1 using the email address that was incorrectly assigned?   

Ben

On top of it all, the help page says click on "ask a representative"    But that form doesn't show up!!   

Bennett Stern
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RE: How to cancel invitation to wrong family member (and reuse the email address)
Bennett Stern
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The HELP staff wasn't working over the long holiday so I had to figure it out by myself (pat on the back ).     For anyone interested, I erased the person2.   Then I put in the email into person1 (where it should have been). The invitation was sent (because person2 didn't exist on my site)  and ONLY THEN did I add person2 back to the tree with no email.   The invitation was sent, I hope successfully.     Ben
Bennett Stern
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RE: How to cancel invitation to wrong family member (and reuse the email address) [2]
Rhianna W
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Pat on the back! 

Here's an FAQ explaining what to do in case anyone else needs it: 

How do I reinvite an already invited member with a different email address?

And if you need more help, let us know.

Rhianna W
Tel Aviv, Israel
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