My tree has two beople with the same name. I wanted to invite person1 to work on the tree but by mistake invited person2 using person1's email. When I realized the mistake I told him not to use the site until I corrected the error. I erased person2 from the site, added him again, put in a different email, and when I tried to invite person1 using the original email it said that person2 was invited (that is, an account had been opened) using person 2's (incorrect) email.
How can I cancel the account opened for person two, and invite person 1 using the email address that was incorrectly assigned?
On top of it all, the help page says click on "ask a representative" But that form doesn't show up!!
The HELP staff wasn't working over the long holiday so I had to figure it out by myself (pat on the back ). For anyone interested, I erased the person2. Then I put in the email into person1 (where it should have been). The invitation was sent (because person2 didn't exist on my site) and ONLY THEN did I add person2 back to the tree with no email. The invitation was sent, I hope successfully. Ben