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Please help - How To Cancel Free Trial????
h. aquil
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Hello everyone. i recently signed up to this website for the 7 day free trial.  I have not found what i was looking for on this website and would therefore like to cancel my free trial subscription, as i don't wish to be billed for it.  

I attempted to cancel it by clicking on "account" then "my purchases" and found an option to cancel, but it doesn't seem to have worked and is now offering me to upgrade?! - which i do not want. Also, i have not received an email to confirm any cancellation.

 

Please can someone help - i have contacted myheritage via email but have had no response at all.  This website is really dodgy and i simply want out.

Looking forward to hearing from yous

kind regards. 

h. aquil
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RE: Please help - How To Cancel Free Trial????
Leigh Thompson
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I also wish to cancel my free trial but cannot find an option to cancel. I've wasted a few hours on this site and find it most improper that cancellation is either impossible or made so obscure that one cannot easily cancel. I found nothing worthwhile here.
Leigh Thompson
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3
RE: Please help - How To Cancel Free Trial???? [2]
Ilana Bierman
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Dear Mr.  Thompson,

Thanks for your post.

Please note that your free trial was never activated. It seems the process wasn't completed.

Please contact me for further comments or questions.

Best Regards,

Ilana

MyHeritage Team 


 

Ilana Bierman
Venezuela
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4
RE: Please help - How To Cancel Free Trial???? [2]
Baba
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Hi Leigh,

Just go to Your My purchases page (upper right part of Your screen, under Your account, means Your name).

Here is the info from the Terms & Conditions:

Free Trial Free trial subscriptions will be billed only at the end of the free trial period. You may cancel a free trial at any time during the free trial period from the My purchases page and incur no charge.

Hope this helps

Best regards

Remo

Baba
Ittigen, BE
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5
RE: Please help - How To Cancel Free Trial????
Rhianna W
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I'm sorry we didn't get back to you earlier!

Your free trial was cancelled on Nov 20 2012. You will not be charged.

You might get prompted to upgrade when trying to access Premium features on your family site or trying to view paid collections in SuperSearch or Record Matches, due to the fact that you currently don't have a subscription.

Good luck in your family history research! 

Rhianna W
Tel Aviv, Israel
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6
RE: Please help - How To Cancel Free Trial???? [2]
Bryan Madrid
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I am trying to cancel the free 7 day trial. When I go to My Purchases, there is no option to cancel. I'm attaching a print/screen of the My Purchases page to show that there is no "cancel" option. When I first signed up 5 days ago, I saw the cancellation button. Now it's gone. Help!!!
Bryan Madrid
Rural Hall, NC
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7
RE: Please help - How To Cancel Free Trial???? [3]
fps
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I recommend to send the screenprint via email to support@myheritage.com.

This forum no longer supports attachments.

Regards, fps

fps
Lümborch
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