Hello everyone. i recently signed up to this website for the 7 day free trial. I have not found what i was looking for on this website and would therefore like to cancel my free trial subscription, as i don't wish to be billed for it.
I attempted to cancel it by clicking on "account" then "my purchases" and found an option to cancel, but it doesn't seem to have worked and is now offering me to upgrade?! - which i do not want. Also, i have not received an email to confirm any cancellation.
Please can someone help - i have contacted myheritage via email but have had no response at all. This website is really dodgy and i simply want out.
I also wish to cancel my free trial but cannot find an option to cancel. I've wasted a few hours on this site and find it most improper that cancellation is either impossible or made so obscure that one cannot easily cancel. I found nothing worthwhile here.
Just go to Your My purchases page (upper right part of Your screen, under Your account, means Your name).
Here is the info from the Terms & Conditions:
Free trial subscriptions will be billed only at the end of the free trial period.
You may cancel a free trial at any time during the free trial period from the My purchases page and incur no charge.
Your free trial was cancelled on Nov 20 2012. You will not be charged.
You might get prompted to upgrade when trying to access Premium features on your family site or trying to view paid collections in SuperSearch or Record Matches, due to the fact that you currently don't have a subscription.
I am trying to cancel the free 7 day trial. When I go to My Purchases, there is no option to cancel. I'm attaching a print/screen of the My Purchases page to show that there is no "cancel" option. When I first signed up 5 days ago, I saw the cancellation button. Now it's gone. Help!!!