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Smart match for duplicated trees
member
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Some time ago I raised the issue of duplicated smart matching being a pest.

In response to the apparnet disregard for my issue I took the issue to directly Mr Gilad Japhet.

Part of his reply is quoted herein: 

I understand that this causes frustration when new Smart Matches arrive that are actually "old news". We'll need to try to address this: * Users who publish a tree need to be alerted to the presence of an older tree that might be a subset, and perhaps suggested to delete it (risky in case the older tree is a little different) * Smart Matches should not be emailed out as new, if there were older matches with a former tree of same tree owner

 

With repsect to the awareness by at least the CEO, what steps have been initiated since that email of Sep 23 this year.

I feel that myheritage does in fact NOT take users issues with dedication nor do myheritage actually ACT on those issues.

So what is the current and future plan of myheritage to come to grips with My Gilad and his recognition that you  do actually have a problem.

Darryl Wise australia

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RE: Smart match for duplicated trees
member
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As paid subscriber I object to having my name displayed as "member"- not good enough Mr Jephat. Not good enough at all.

 

Now lets get the issues sorted out.

 

DARRYL WISE

AUSTRALIA

 

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3
RE: Smart match for duplicated trees [2]
member
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helo myheritage, noy getting any anwers here,

 

if you keep ignornung me- thinkig I will go away youn are in error of your thoughtd.

Please dont make me use the P word with ignorant after it- but its not looking good.

I think customer service is at an all time low here, and I now consider that a refund of my subscription may be  your best choice. I cannot believe that someone has elected to ignore my post and my direct email  which now dont even get the automated reply. Geez, what a apthertic bunch you lot are.

 

Do I have to contact Gilhad again?  sureley not now come on. get a grip and provide your customer service.

 

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4
RE: Smart match for duplicated trees [3]
Marianne
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Dear Mr. Wise,

The forum posts are meant to share ideas or possible questions with other MyHeritage users. If you have technical questions or inquiries I recommend you to get in touch with the customer support on a direct basis instead.

Marianne
Netherlands
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5
RE: Smart match for duplicated trees [4]
member
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I agree that tech issues should be taken to support, but then its one on one. By putting things on the forum it highlights to others that thers are or possibly are issues and sometimes those issues are not being addressed by myheritage. Its good to let the great masses see that issues are NOT always resplved and that myhertiage does not really provide a reasobale customer service.

Quite often the response is - that we agree with your isse and will send it to the department resposible. This is often a feacesll way out where the consumer "thinks" he/she has made ground. But if you look back over time- the same issues resurface and the some old response.

But if a consumer where to always jsut contact support - thens its only the user and support that know- the great masses are kept in the dark.

 

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6
RE: Smart match for duplicated trees [5]
member
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A agree 100% with you in this issue.   People who put up a new tree each and every month or so, maybe with a couple of new people but not always, are a real pain.  It makes us all look through each and every tree and confirm or reject those matches.  I have gone through and ignored many two thousand trees trying to  get down to a point where I felt I was getting ahead, but have finally given up out of total frustration!

 Something must be done.

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