I have lost my tree on My Heritage site, After adding to tree builder & publishing tree, when it says visit tree & I do so. No tree loads but I can view everything else related including my account etc.
Basically I have simply clicked something some where & lost the tree from Home Page.
Hi , When clicking on Family Tree, you get the message "Loading Family Tree..." and nothing happens. The tree doesn't load. It just sits there for hours, correct? If you see this message and do NOT see the tree icon with the revolving green arrow it means you do not have Adobe Flash Player installed on your computer. Go to www.adobe.com to download and then try again. This link is a way to check which version of Flash is installed on your computer: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507 Please let me know if this helps! Esther / MyHeritage Team
Hi Esther, Your description of my problem is correct, but, I do have Adobe Flash Player installed, yes, I checked & it is correct version for Firefox, which I use.
But I still get the message loading "Loading Family Tree" sitting there forever with nothing happening.
I did reinstall Adobe Flash Player with no further success, if you have any other hints I would love to try again.
