In several cases with SmartMatches there are no matches under the tab 'Pending Confirmation' even if there are a number of mathches listed in the 'Number of Mathches' column. It occurs only with trees that have matched before.
In several cases with SmartMatches there are no matches under the tab 'Pending Confirmation' even if there are a number of mathches listed in the 'Number of Mathches' column. It occurs only with trees that have matched before.
Is it a bug in My Heritage ?
I've complained to MyHeritage about this same problem, starting several months ago. Recently, customer service replied to my complaints, acknowledged that this is a bug and said that MyHeritage is developing a new and better matching program, which will fix the bug, but won't be ready "any time soon." I don't want to confirm matches I haven't seen, so I guess I'll just wait for the new and improved matching software.
Thanks - but I can't confirm that it works for me, because now there are no missing persons under the 'Pending Confirmation' tab. Maybe somebody has corrected an error in MyHeritage after reading my post ;-)).
Yes, you are right. Your solution works, but you can't see which mathes you are confirming, so I will still state that there is a bug in MyHeritage in some cases with SmartMatches.
