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Pending Confirmation
Kai Steen Andersen
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In several cases with SmartMatches there are no matches under the tab 'Pending Confirmation' even if there are a number of mathches listed in the 'Number of Mathches' column. It occurs only with trees that have matched before.

Is it a bug in My Heritage ?

Kai Steen Andersen
Danmark
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2
RE: Pending Confirmation
member
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I also have this issue. It indicated that I have smart matches, when when I go to review it comes up blank but says pending. What is pending??????

 

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RE: Pending Confirmation
Colleen Boggs Murphy
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Kai Steen Andersen wrote:

In several cases with SmartMatches there are no matches under the tab 'Pending Confirmation' even if there are a number of mathches listed in the 'Number of Mathches' column. It occurs only with trees that have matched before.

Is it a bug in My Heritage ?

I've complained to MyHeritage about this same problem, starting several months ago.  Recently, customer service replied to my complaints, acknowledged that this is a bug and said that MyHeritage is developing a new and better matching program, which will fix the bug, but won't be ready "any time soon."  I don't want to confirm matches I haven't seen, so I guess I'll just wait for the new and improved matching software.
Colleen Boggs Murphy
Lawrence, KS
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4
RE: Pending Confirmation
Eric Dalton
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Go to your confirmed matches and "unconfirm" one. Then go to the pending tab and confirm all.
Eric Dalton
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5
RE: Pending Confirmation [2]
Kai Steen Andersen
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Thanks - but I can't confirm that it works for me, because now there are no missing persons under the 'Pending Confirmation' tab. Maybe somebody has corrected an error in MyHeritage after reading my post ;-)).

But thanks anyway. 

Kai Steen Andersen
Danmark
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6
RE: Pending Confirmation [3]
Kai Steen Andersen
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Yes, you are right. Your solution works, but you can't see which mathes you are confirming, so I will still state that there is a bug in MyHeritage in some cases with SmartMatches.
Kai Steen Andersen
Danmark
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7
RE: Pending Confirmation [4]
Eric Dalton
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I agree it's probably a bug.
Eric Dalton
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