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Pay to view documents
Marjorie Wolstenholme
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When I want to look at  a document Iam sent to the page which asks you to sucribe, although I am a premium member, ccan you help me I  am getting very frustrated with the site
Marjorie Wolstenholme
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RE: Pay to view documents
Marjorie Wolstenholme
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Thanks for your prompt reply. Does it mean that I need to pay for another type  of membership ansd if so can you tell me which one and how much it will be. I am getting a little frustrated at not being able to get further with my surching. Regards Marjorie
Marjorie Wolstenholme
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RE: Pay to view documents
Justyna Lerche
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Dear Marjorie,

Thank you for the email. As I checked you have Premium subscription. We have 2 kinds of subscription on MyHeritage.com.

A family site subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents.

Family site subscriptions allow you access to fun and amazing features like the Timeline and Timebook. You get priority support and you can use the Premium features in our family tree software, Family Tree Builder.

If you have a Premium or PremiumPlus family site subscription you can also access the MyHeritage collections in SuperSearch (other collections may require a data subscription).

A data subscription entitles you to view the records in the paid collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com.

Kindly let me know if you need further assistance.

Best regards, Justyna

 

Justyna Lerche
Polska
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4
RE: Pay to view documents [2]
Glenn Andersson
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I was wondering the same thing since I am a Premium member, but isn't PremiumPlus enough to get the Record Matches or is there another upgrade?

If so please put it up on the upgrade page because in my mind and probably many others minds, if there is a Record Matches and Premium members don't get it... Well then PremiumPlus members should. I was going to upgrade to PremiumPlus, but now I am unsure because I don't want to pay for something and not getting the Record Matches.

/Glenn 

Glenn Andersson
Sverige
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