Thank you for writing to us.There was a delay in the processing of Record Matches for your tree. I pushed it to the front of the que so that they will be updated as soon as possible.
Please note that Record Matches are shaped by the width and breadth of historical records on MyHeritage SuperSearch. If you did not receive a certain match you were expecting or haven’t received matches at all, it could be because we don’t yet have the data collection this record comes from.
This will improve significantly during the next few years as we have an exciting pipeline of new content coming up. As this content is added you will receive matches automatically without having to do anything.
Also, adding more people and information to your tree will increase the likelyhood that you’ll get Record Matches. When we decide if a record matches someone in your tree we look at several different criteria, such as mother and father’s name, birth or death date, place, etc. So something simple like adding parents’ names to someone in your tree means you’re more likely to get a Record Match.
I'm wondering what has happened to my Record Matches. Wednesday I had 160 matches that I did not do anything to, now today I get the screen message saying I have NO Record Matches. Can you, or anyone explain?
Thanks for all you have/are doing/done to a great program.
PS - I checked in FTB and Automatic Record Search is turned on to Yes.
I currently show that you have updated your family tree not too long ago.
Please note that each time that you publish your tree to your site the Match calculation process is restarted. This means that if you publish your tree very frequently you may experience a large delay in receiving the new Matches.
I have now made a change in the database so that your site's Matches will be processed faster. Please wait 3 days without publishing a new version of your tree to the site, and you should receive Matches.
If this does not resolve the problem, please let me know.