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Face cloud not displaying all photos
Gareth Halbert
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How many people does the 'face cloud' hold? I ahve approx 30 people tagged but only about 12 are appearing in the face cloud. This makes it difficult to search for photos with multiple people in them.

 

Any ideas? 

Gareth Halbert
Newcastle
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2
RE: Face cloud not displaying all photos
Esther Weinberg
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Hi Gareth,

The amout of people in your face cloud, depends on the amount of pictures that you have on your family site, as well as the size of your computer monitor. 

If you have many people tagged on your family site, and you only see a few people in your face cloud, then try viewing your face cloud on a larger computer screen and see if this increases the amount of people that you see. 

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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3
RE: Face cloud not displaying all photos [2]
Katrin Wulff (geb. Vijgen)
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Hello!

 I have the same problem, only 10 photos showing in the cloud, but I know that there were more on the screen some weeks ago. And I have definitely tagged more people and enough space on my screen left, so what can be the reason?

Thanks!

Katrin

Katrin Wulff (geb. Vijgen)
Deutschland
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4
RE: Face cloud not displaying all photos [3]
Esther Weinberg
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Hi Katrin, 

Thank you for writing to us.

I have taken a look at the face cloud on your site, and it looks like it is being stopped in the middle of it being generated. Do you remember any recent photos that you added to your site, right before this problem started?

Please let me know.

Esther / MyHeritage Team 

Esther Weinberg
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5
RE: Face cloud not displaying all photos [4]
Katrin Wulff (geb. Vijgen)
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Unfortunately not. Am trying to downsize all pictures and upload them again. Hope that helps.
Katrin Wulff (geb. Vijgen)
Deutschland
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6
RE: Face cloud not displaying all photos [5]
Esther Weinberg
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Hi Katrin, 

Please let me know how this goes.

Esther / MyHeritage Team 

Esther Weinberg
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7
RE: Face cloud not displaying all photos [6]
Katrin Wulff (geb. Vijgen)
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Hi Esther,

unfortunately the same result. All pictures uploaded in a smaller version. Maybe this following information helps?

The cloud shows myself husband, my parents, my aunt, mothers parents plus her aunt, grandfathers parents. There are pictures of fathers father and parents of mothers mother available and uploaded. But they are not shown. Plus all other tagged people. I really don't know anymore what to do. Any help would be much appreciated.

Katrin Wulff (geb. Vijgen)
Deutschland
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8
RE: Face cloud not displaying all photos [7]
Esther Weinberg
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Hi Katrin,

Thank you for the detailed information.

Unfortunately, this is a bug. I have passed it on to the programmers, and hope that it will be solved in the near future.

We will let you know of any developments. 

Thanks, Esther  

Esther Weinberg
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9
RE: Face cloud not displaying all photos [8]
Katrin Wulff (geb. Vijgen)
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Hello Esther,

No improvement, but now it shows pictures of people I've never seen with names of my family??? I'd really appreciate if it would work properly soon. :-(

Katrin Wulff (geb. Vijgen)
Deutschland
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10
RE: Face cloud not displaying all photos [9]
Esther Weinberg
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Hi Katrin, 

You see this problem in the face cloud itself, or in another place in the Photos and Videos on your site?

Esther

 

Esther Weinberg
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11
RE: Face cloud not displaying all photos [10]
Katrin Wulff (geb. Vijgen)
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Hi Esther,

I checked, if the picture with the people I don't know is in one of my albums, but it is not. Just in the cloud. But from my first post until now it got better, only two wrong faces, ... but still dozens of faces missing... :-(

Katrin Wulff (geb. Vijgen)
Deutschland
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12
RE: Face cloud not displaying all photos [11]
Esther Weinberg
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Hi Katrin, 

We are aware of this recent problem with unknown photos, and we are working very hard to figure this out as soon as possible.

I will update you when this issue has been resolved.

Thanks,

Esther  

Esther Weinberg
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13
RE: Face cloud not displaying all photos [12]
Katrin Wulff (geb. Vijgen)
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Hello MyHeritage Team,

Two months gone now and at least I see no longer strange people in my cloud. But the original problem still appears, only 10 pics in my cloud, where it should be a lot more. Why???

This bug really strains my patience. :-( 

 

Edit: it is 9-10 pics. If I go to full screen mode, it is 21 (yippieh), but still not all, and if in full screen mode or not, there is still a lot of black space left in my cloud, so it should not be a size-of-monitor-problem? How large will the monitor have to be to show all faces?

Katrin Wulff (geb. Vijgen)
Deutschland
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14
RE: Face cloud not displaying all photos [13]
Esther Weinberg
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Hi Katrin, 

I have written you a mail regarding this issue.

Esther / MyHeritage Team 

Esther Weinberg
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15
RE: Face cloud not displaying all photos [14]
Katrin Wulff (geb. Vijgen)
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Hi Esther,

 

Unfortunately I cannot find the mail again and the issue is still the same. Could you please send it to me again? Thanks. 

Katrin Wulff (geb. Vijgen)
Deutschland
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16
RE: Face cloud not displaying all photos [15]
Esther Weinberg
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Hi Katrin, 

It looks like we have a bug in this area again. 

I have passed this onto our development team, and they are investigating this issue. 

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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