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Is this a serious site or not?
Per Erik Strid
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I've found so many posts about unanswered questions to myHeritage support that I get worried. And this FAQ is nothing more than a message board.

As I'm just new to this site I my suspicions and worries keeps growing.

 Is this site really serious? Do you manage to rectify all your problems? Will they fix your bugs? Do you ever get answers from the staff?

Undecided

Per Erik Strid
Poitiers
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RE: Is this a serious site or not?
Pamela Pitlanish
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I have been using myheritage.com for over a year now, and am amazed at the personal responses in a very quick manner.  If it is not an urgent question or comment, I will post it in their message boards.  If it is something I need answered urgently, I contact them directly (you will see "Haven't found an answer to your question? Contact us here." at the bottom of the Help page, as well as at the bottom of the Forums page.)

While there are many improvements that could be made, I find this to be a fairly user-friendly site, and also fairly inexpensive.  I use ancestry.com for obtaining my documents, but I like myheritage.com for the "fun" aspect of a family tree.

Pamela Pitlanish
Oak Park, MI
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RE: Is this a serious site or not?
Esther Weinberg
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Hi Per,

 Thank you for writing to us. 

For urgent and complex problems, please write to me at esther@myheritage.com and I'll be more than happy to answer you. 

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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