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NO SmartMatches still, after more than 4 months!
member
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May 19:th 2012 i published a Family Tree, Gotland, on my webspace. I have a Premium account. Today, more than 4 months later I still have NO SmartMatches for that tree!!! That can NOT be possible as I have many names from that FamilyTree in my other published tree, Jackson 2011-12-30 and get lots of matches, also for persons i the Gotland tree.

Jack J Jackson

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2
RE: NO SmartMatches still, after more than 4 months!
Dean Aston
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Dear Mr.Jackson.

Thank you for your post.

The smart matches are generated when you make a change in your family tree and publish them to your website.

The data will then be compared with approximately 21 million other family trees at MyHeritage . 

Due to the fact that this takes some time it will take 2-3 of days to collection of the data.  Large family tree projects may take a week.

The smart matching technology is very dynamic.

It happens that in this "intermediate period" webmasters make changes in their family trees and

remove individual cards and even  entire trees. The result is that you have received a message that you have a smart match, but that the data  has been removed. The result is an empty smart match.

The smart match technology compares the matches according to  certain standards such as gender, name, surname

birth year and death year. The data of the parents is compared as well.

There are matches of "lesser quality".  This is also mentioned in your smart matches themselves - through percentages mentioned next to the match .

We try to improve the technology and our experienced programmers  hope to refine the service over time.

Kind regards,

Dean. 

 

Dean Aston
Israel
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3
RE: NO SmartMatches still, after more than 4 months! [2]
member
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So what you are saying is that there are NO matching done when I have uploaded my FamilyTree the first time? I have to upload it, make changes on my PC and upload it again before I can have any matches?

I do have to say that you have NOT answered my question at all, just telling me how your server handles matches.

Ok I'll do some changes in the trre and re-upload it and we will see what happens,

Jack

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4
RE: NO SmartMatches still, after more than 4 months!
Michael Skibsted
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I`ve had that same problem for about a week now - All my smart-match disappeared both on my treebuilder and on my web-site. I used to resive about 15-25 e-mails pr. day with smart-matches, but now i don`t get any ?

And the new Record-match shows about 10 match - but when i open the record match there are none?

I really hope that MyHeritage can solve the problem - i don`t hope that i`ll have to re-build a new tree with over 7000 relatives.

M.Skibsted

PremiumPlus member

Michael Skibsted
Danmark
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5
RE: NO SmartMatches still, after more than 4 months! [2]
Esther Weinberg
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Hi Michael, 

I have written you an email regarding your two issues.

Best Regards,

Esther / MyHeritage Team 

Esther Weinberg
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6
RE: NO SmartMatches still, after more than 4 months! [3]
Michael Skibsted
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Hi Esther

I just want to tell you, that my smart-match is working again. Now I resive a lot of mails with smart-match, starting from today.

So many thanks for your help :)

M.Skibsted

Michael Skibsted
Danmark
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7
RE: NO SmartMatches still, after more than 4 months! [4]
Michael Skibsted
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Hi Michael, 

I'm so glad to hear that!

Good luck with your family research!

Best Regards,

Esther / MyHeritage Team  

Michael Skibsted
Danmark
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8
RE: NO SmartMatches still, after more than 4 months! [3]
Michael Skibsted
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Hi Esther

I`m looking forward to a solution for my missing smart-match.

Thank you so much :)

Michael Skibsted

 

 

Michael Skibsted
Danmark
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9
RE: NO SmartMatches still, after more than 4 months!
John Gutknecht
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I was wondering the same thing, although it's only been a week for me. But I kind of feel like I got ripped off because I upgraded to premium just for this purpose. My tree is on another genealogy website and it has hundreds of thousands of record matches, so I can't believe that the same tree here is not finding anything. I guess I'll just keep waiting. 
John Gutknecht
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10
RE: NO SmartMatches still, after more than 4 months! [2]
Ilana Bierman
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Dear John,

Thanks for your post.

Please note that for big trees as yours the Smart Matches might have a small 'delay' since they are recalculated and updated every time the person makes a change on his/her tree.   I have manually updated your smart matches, so if in 48 hours you still cannot see any Smart Matches, please contact me again.   Hope this helps. Please do not hesitate to contact me for further comments or questions.   Best regards, Ilana  

Ilana Bierman
Venezuela
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11
RE: NO SmartMatches still, after more than 4 months! [3]
member
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Well Ilana

 Could you also look at my tree GOTLAND,. mentioned above? No matches in over 4 months?

Jack

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12
RE: NO SmartMatches still, after more than 4 months! [4]
Ilana Bierman
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Dear Jack,

Thanks  for writing.

I have manually updated the smart matches on your trees as well. Please wait 48 hours without publishing or updating them, and after this period you still cannot see any Smart Matches, please contact me again. 

Please contact me for further comments or questions.  

Best regards,

Ilana      

Ilana Bierman
Venezuela
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13
RE: NO SmartMatches still, after more than 4 months! [5]
Ciara O'Sullivan
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Ilana

Could you please do the same for me? I updated my tree last night but prior to that I have never received Smart Matches. 

Thank you.

Ciara 

Ciara O'Sullivan
Cork
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14
RE: NO SmartMatches still, after more than 4 months! [6]
Justyna Lerche
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Hi Ciara,

Thank you for asking. Ilana is at the moment on maternity leave. I done it for you. 

Best regards, Justyna

Justyna Lerche
Polska
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15
RE: NO SmartMatches still, after more than 4 months! [7]
Suzanne Aarsen
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Hi Justyna,

Could you please update my smart matches as well? Mine disappeared more than a week ago after publishing my tree.

Many thanks

Suzanne. 

 

 

Suzanne Aarsen
Nederland
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16
RE: NO SmartMatches still, after more than 4 months! [8]
Lihi
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Dear Mrs. Aarsen,

Thank you for contacting us.

I have fixed it for you and you will be able to see it very soon all your Matches.

Pelase let us know if you need any furhter help or assistance.

Best Regards,

Lihi

MyHeritage Team 

Lihi
Israel
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