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Eamail regarding new Record Matching
Ian Bell
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I would like to correct a mistake with your new Record Matching software. It stated I had 2 matches. This is sooooooo wrong! The names and some dates of the matches are correct, BUT my father, who is one of the matches found was born in Australia, NEVER visited the USA and died in Australia, NOT USA.

How did the software find these matches? I am not prepared to fork out money every year for this service that appears it does not know what it is looking for. If it was a once off lifetime service, I MAY consider purchasing it. The same goes for purchasing a Premium subscription, as I am on fixed income which prevents me from spending $AUD100 every year!

I clicked on the link in the email, but found out to view the details of these so called matches, I have to purchase a Premium subscription. This is not going to happen. I use FTB for all my data and then publish it to my own personal website.

Ian Bell
Australia
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RE: Eamail regarding new Record Matching
Ilana Bierman
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Dear Ian,

Thanks for your post.

Some of the records indexed in the Super Search are coming from other users trees and research. We cannot assure all the information is real but that is the reason why we have a huge variety of sources and collections. I would like to recommend you to ignore the information you consider incorrect and use only the information that will add to your investigation.

Best Regards,

Ilana

Ilana Bierman
Venezuela
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RE: Eamail regarding new Record Matching
Shelly Weiner
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If Records Matching is anything like "Stupid Matches" then don't even bother with it.  MyHeritage should change the name of their company to:  MyNotEvenCloseToAMatchHeritage

For 2 years now all I see them talking about is "we're working on fixing the matching algorithm, please be patient".  If the IT team at my work failed to fix known problems in our software after 2 years of working on it .....  we'd be advertising for new IT people ASAP.  

Because of this, I won't be renewing my premium membership when it expires and I certainly can/will NOT recommend this site to others.

 

Shelly Weiner
Henderson, NV
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