Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Promised Free Data Subscription for WVR Subscribers NOT HAPPENING!
Pat
- Close
 
I have contacted SUpport, am Premium Plus member and no response to fix the problem.  Here's the email I received a few days ago:

 “Good news: we have given all the users who have a subscription to WordVital Records or FamilyLink (the websites we acquired last year), a free data subscription for SuperSearch for the same duration. You are among the users who received this gift from us so you can enjoy Record Matches, for free!”  I have a subscription to WVR until Nov 2013 and I am not able to access the data images for free--it only shows a page asking me to pay AGAIN!!!! I tried to post to your BLOG and you censored my post!

I just want the access promised above in the email for current WVR subscribers.  The only response I received said I had to pay AGAIN and that is just outright FRAUD!

Pat
- Reply
2
RE: Promised Free Data Subscription for WVR Subscribers NOT HAPPENING!
Esther Weinberg
- Close

Hi Pat, 

Thank you for writing to us.

Sorry for the delay. After looking into this matter more thoroughly, I see that you do indeed have a WVR subscription.

I have set up your data subscription for the duration of your WVR subscription. 

Best Regards, 

Esther / MyHeritage Team  

Esther Weinberg
- Reply
3
RE: Promised Free Data Subscription for WVR Subscribers NOT HAPPENING! [2]
Pat
- Close

Esther,

 Thank you very much for a timely response to my second email and to these postings--after the first reply, it did not look right to me, so I decided to pursue this as I was very anxious to give this a try--it seems a very useful tool and seems to find better results than just the "records" search or searching on WVR alone.

Thanks again, Pat

Pat
- Reply
 
Loading...
Loading...