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Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING
Pat
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Hi, I received the following email yesterday: “Good news: we have given all the users who have a subscription to WordVital Records or FamilyLink (the websites we acquired last year), a free data subscription for SuperSearch for the same duration. You are among the users who received this gift from us so you can enjoy Record Matches, for free!”I have 10 Premium and Premium Plus sites. I tried to view Record Match results data and was directed to a page asking me to pay AGAIN for the data I already have in world Vital Records, which does not expire until Nov 2013.SO, where is the "free data subscription for SuperSearch" promised above?How many WVR subscribers are paying twice for what they should have already received per the above email?So, MyHeritage purchased World Vital Records, using their data to charge subscribers TWICE for the same data?Fraud! I hope this is an honest mistake and they will correct it soon, but "Look before you leap" Below is the ENTIRE email I received: Hi Pat, We're happy to announce the official release of Record Matching, a new technology designed to help you discover your family history. Record Matching automatically finds matching historical records for your family tree, from our growing collection of billions of records. It can save you time with your research and allow you to make fascinating discoveries. It can also be a blessing in adding color to your family history - as Record Matching is the first and only service in the world to automatically discover historical newspaper articles about the people in your family tree. It's the stories and pictures in these articles that can shed more light on the actual lives, personalities and achievements of your ancestors. We hope you'll be delighted by the new discoveries we found for you already. View your Record Matches here. Record Matching features • Automatic - saves you considerable research time • Systematic - every person in your family trees is compared to every historical record we have • Accurate - extremely high rate of accuracy, with a special system to reduce false positives • Massive - covering 4 billion worldwide records - such as birth, marriage and death records, gravestone photos, burial, census, military and immigration records, newspapers, books and other documents • Polyglotic - good with synonyms, phonetics and international variations • Flexible - matches can be reviewed by person or collection, filtered, sorted, confirmed or rejected • Up-to-date - new people you add to your tree, and new data collections that we add, will add new Record Matches automatically • Effortless - new matches will be emailed to you on a regular basis You currently have 1273 Record Matches. Curious to see what we found for you? View your Record Matches here. Subscriptions and credits Record Matches are provided for free as an abbreviated summary. Viewing full records from some data collections is free (e.g. Ellis Island and Find-a-Grave). Viewing other records in full requires a new type of subscription, called a data subscription, which also provides unlimited access to MyHeritage SuperSearch. You can also view specific records by purchasing pay-as-you-go credits. Good news: we have given all the users who have a subscription to WordVitalRecords or FamilyLink (the websites we acquired last year), a free data subscription for SuperSearch for the same duration. You are among the users who received this gift from us so you can enjoy Record Matches, for free! For more details about Record Matching and how it can help you with your family history research, along with interesting screenshots, please read our blog post. Record Matching runs periodically, covering new data collections that we add constantly. So you can expect the number of Record Matches found for you to grow in the near future. Enjoy, MyHeritage team
Pat
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2
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING
Esther Weinberg
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Hi Pat, 

Thank you for writing to us.

Sorry for the delay. After looking into this matter more thoroughly, I see that you do indeed have a WVR subscription.

I have set up your data subscription for the duration of your WVR subscription. 

Best Regards, 

Esther / MyHeritage Team  

Esther Weinberg
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3
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [2]
Peter C D Cathery
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Hi Esther.

I have the exact same issue. I had and still have an active WVR subscription and I am also unable to access the Record Matching content. It appears that your WVR active user data may not have been gathered for all paid up WVR subscriptions when you went through the process to activate us for Record Matching.

 

Peter C D Cathery
Melbourne, Victoria
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4
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [3]
Esther Weinberg
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Hi Peter, 

This should now be cleared up for your account.

Good luck with your family research!

Esther / MyHeritage Team  

Esther Weinberg
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5
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [2]
member
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I have the same issue.  According to my WVR account, it doesn't expire until Dec 5, 2012.  I also received the same email as Pat.  However, I am getting asked to sign up for a data subscription when I should already have one.

 

Thanks!!

 Norma

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6
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [3]
Esther Weinberg
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Hi Norma, 

This should now be cleared up for your account.

Good luck with your family research!

Esther / MyHeritage Team  

Esther Weinberg
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7
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [4]
Frances Lynch
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Esther, I have the same problem.  I was told that I would be able to search on the WVR site, not just the supersearch on myheritage, but it is not allowing me to do so.  can you rectify this please as it is quite frustrating being told one thing and not being able to do it.  i do not want to just search from my heritage, I want to be able to search on world vital records, it should be the same thing. 

thanks

frances 

Frances Lynch
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8
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [4]
Frances Lynch
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I am in the same position - unable to search on World Vital Records despite renewing my subscription with MyHeritage and getting subscription to WVR - can you rectify please, Frances Lynch, do you need more details?
Frances Lynch
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9
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [5]
Esther Weinberg
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Hi Frances, 

Can you please send me some information regarding your WVR subscription? When was it purchased etc?

It is actually not bundled automatically with a MyHeritage Family Site Subscription.

Best Regards, Esther / MyHeritage Team  

Esther Weinberg
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10
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [4]
member
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Thank you so very much!!!  I appreciate the quick turn around time.  You guys are really doing a great job here at MyHeritage.

 

Norma

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11
RE: Promised Free SuperSearch for World Vital Records Subscribers NOT HAPPENING [2]
Pat
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Esther,

 Thank you very much for correcting this in a timely manner--after the first reply to my first email, I was not optimistic and it did not seem quite right, so appreciate the correction.

It is a very useful tool and is it site-specific or member-specific as to accessing the record images?  No all members on my Premium Plus site can view the images I see--but if I make a match and add to a person, then will they be able to see it also, or only if they have a WVR subscription?

Thank you,

Pat

Pat
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