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Issues with Smart Matches -- see them on MyHeritage but not in FTB
Margaret Elizabeth Wilson
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Hello, I've been doing genealogy for several years, but I've always used RootsMagic software.  I recently found MyHeritage and have begun using FTB 6.0.  I am a premium member and imported a GEDCOM (created by RootsMagic 5) into my MyHeritage site as well as FTB yesterday.

My problem is that while my GEDCOM import to MyHeritage showed Smart Matches almost immediately, FTB still tells me "There are no smart matches for people in this project." (Of course, my published tree shows no matches, and as it can't be changed on MyHeritage (only by FTB and republished), I expect this is normal behavior.

I'm concerned that FTB isn't finding any Smart Matches and wonder how long it takes to see them in FTB.  I have625 people in my tree.

By the way, I have an "always on" high-speed internet connection and leave my computer on 24/7, as I am a computer/network professional. I've also read through the manual re Smart Matches and have read some of the many posts on this forum, so I know it can take a while for Smart Matches to appear in FTB.

Thanks for filling in some blanks for me!  :)

Margaret

Margaret Elizabeth Wilson
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RE: Issues with Smart Matches -- see them on MyHeritage but not in FTB
Aviv Ben-Arie
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Hi Margaret,

Thank you for writing to us.

The Smart Match algorithm runs separately in the site and in the Family Tree Builder, and it usually takes a few more days to see them in the program, after they appear in the site.

Another tip is to publish the tree only about once a week to the site, as each time you publish the process starts over again and this can cause some delays with receiving the Matches.

Regards,

Aviv

MyHeritage.com Team  

Aviv Ben-Arie
Israel
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RE: Issues with Smart Matches -- see them on MyHeritage but not in FTB [2]
Margaret Elizabeth Wilson
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Thank you!  :)
Margaret Elizabeth Wilson
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