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Response to Queries
Denis Rex Perenara
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As a Premium Plus member I feel that any query I have should be responded to in some way within forty eight hours. A previous query I had took seven days before it was responded to. My current query has been four days.

Is this NORMAL practice for My Heritage???? 

Denis Rex Perenara
New Zealand
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RE: Response to Queries
Dean Aston
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Dear Mr.Perenara,

Thank you for your post and may I apologize for the delay with our reply to you.

I have sent you an email to your personal inbox and look forward to being of assistance to you. 

Kind regards,

Dean 

Dean Aston
Israel
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