Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
Why does the subscription renew automatically???
Thomas Hallén
- Close
Why does the subscription renew automatically without any prior notificatly? I do no not want to renew my subscription, but there does not even seem to be a way to cancel? Is this a reputable way of doing business?
Thomas Hallén
Sverige
- Reply
2
RE: Why does the subscription renew automatically???
Eric Dalton
- Close
Most internet sites do it that way these days. For small amounts especially I think many people don't notice. For people with a lot of money in their accounts and don't pay much attention to their daily transactions and haven't been on myheritage for a long time, it will be easy and they can pay indefinitely. Anyway, it's not limited to genealogy websites and very common. If you sign up for a "free trial" anywhere you're going to have to turn over your credit card info and you'll likely be charged within a few minutes of the trial ending if you don't cancel ahead of time.
Eric Dalton
- Reply
3
RE: Why does the subscription renew automatically??? [2]
Thomas Hallén
- Close
Not at all. I  do not know any web site where the membership renews without notice. In addition this is the the only web site i have heard of where you cannot turn of the auto-renewal!. 
Thomas Hallén
Sverige
- Reply
4
RE: Why does the subscription renew automatically??? [3]
punkieleigh
- Close

It is a very shady way of doing business, I have never come across another site that auto renews without even giving you the option of turning that off short of deleting your account, nor providing you with prior notice that a renewal is coming due nor even providing you an email receipt of the transaction afterwards. And should you notice the charge after the fact, you will be stuck with your membership because they will refuse to delete your account and refund your money! Disgusting company behaviour to be quite honest.\

Also if you post on the forums regarding your upset with this practice, telling the truth about their awful behaviour, you can expect to have those posts deleted so that others will not see them and will also be duped into giving out credit card information. 

punkieleigh
Kitchener, Canada
- Reply
5
RE: Why does the subscription renew automatically??? [4]
Esther Weinberg
- Close
Hi,
 
Thank you for writing to us.
 
I'm sorry to hear you were unhappy with the service you received.  
 
MyHeritage is a family social network with 64 million members focused on family history research, family trees and sharing family moments.
 
When a customer purchases a subscription, he or she is notified 30 days prior to the following year's charge to allow the customer to accept or decline the payment.
If the customer does not wish to continue a yearly subscription he or she can contact us to stop the subscription any time. As soon as we have a cancellation request from a customer we discontinue the subscription.
 
We never charge a customer without his or her consent. If a cancellation request is received after a charge was made, the charge will be refunded and the subscription stopped.
 
 
We do our best to resolve any problems or questions that might prevent the customer from using the service prior to issuing a refund. 
 
 
Esther / MyHeritage Team 
Esther Weinberg
- Reply
6
RE: Why does the subscription renew automatically??? [5]
Kane miles
- Close

My subscription was automaticaly renewed with no notice and my credit card charged with no authourisation.

I have sent many emails since my card was charged with no response.

This is fraud according to my bank and I will be forced to make a formal police report if my funds are not returned

 

Kane 

Kane miles
Australia
- Reply
7
RE: Why does the subscription renew automatically??? [5]
Elena fillekes
- Close

I have the same experience. Before I took a 1 year Premium subscription I contacted Myheritage and asked if the subscription  is automatically renewed every year as I coud not find any info about this on the site. I did not want that as I wanted to try it first for a year.  I was told it was a subscription for 1 year only  and I would be contacted before it is renewed for another year, in case I would not renew it I would lose all the advantages of the Premium membership (ofcourse). To my surprise I now see on my ceditcard account that another 230 euro was payed to Myheritage! (in fact last year it was 219 euro), and  I have had no notification  from Myheritage at all!! 

 

Elena fillekes
Brasil
- Reply
8
RE: Why does the subscription renew automatically??? [6]
Laura
- Close
Dear Elena fillekes,

Thank you for writing to us in the forum.

I can see when you purchased the subscription you received a notice, when the subscription will be renewed automatically. If you did not notify us, that you want to end the subscription it will renew itself automatically.

For further questions and details, please contact the Support Team.

Also please send a copy of the charge to the Support Team and they will check the case. Please do not post the copy on the public forum, please send it via email to the Support Team.

Laura
Germany
- Reply
9
RE: Why does the subscription renew automatically??? [7]
Elena fillekes
- Close
 Thanks for responding Laura.  Nathan from the Myheritage team phoned me yesterday and my subscription is canceled and he promised me a refund. Will inform as soon as I have received  this.  Grtz, Elena
Elena fillekes
Brasil
- Reply
10
RE: Why does the subscription renew automatically??? [4]
Kateřina Srbková
- Close

Hello,

Thank you for posting this conversation. If this is true, I am not going to subscribe. Could somebody from the Myheritage team react and explain the ways of stopping the subscription other than calling the bank and blocking the payments. I would also like to know what happens if I build a family tree of let's say 500 people and then my credit card expires or something and the monthly fee will not be paid. Will I loose everything or will it stay there until I renew the payments?

Thank you,

Katerina

Kateřina Srbková
- Reply
 
Loading...
Loading...