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Change Personal Photo... slow
Tom Rhineberger
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When I try to change the personal photo of anyone in my tree, the window that comes up sits and spins for at least 1 min often up to 2 or 3 before showing the thumbnails that can be changed to. 

Does anyone else have this issue?

Is there a fix coming soon?

Thanks! Tom 

Tom Rhineberger
Colorado Springs, CO
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2
RE: Change Personal Photo... slow
Shachar Biran
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Hi Tom,

I have checked your family site and I see that you have many photos in your site (thousands...).

When you try to change the personal photo, it retrieves all photos of that person from the server and that can be longer if there are many photos associated to that person.

Best Regards,

Shachar

MyHeritage.com team 

Shachar Biran
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3
RE: Change Personal Photo... slow [2]
Tom Rhineberger
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Hi Shacar,

I would understand if it were many for an individual.  However this happens if there are 2 photos for a person or 20.  I double checked and my grandson (in the attached photo on the OP) is only tagged in 7 photos.

One thing I have found is that if you let it 'sit and spin' for a minute or two and then cancel, often it will come right up.  Not always but a lot.  Sometimes that just results in waiting again.

So it seems like it is going through all photos for the site rather than just that individuals - at least at first.  Or it is building some kind of cache and gets hung up and then when you cancel and restart the process it is done.

Am I the only one seeing this?  Or perhaps the only one reporting it...

Thanks, Tom 

Tom Rhineberger
Colorado Springs, CO
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4
RE: Change Personal Photo... slow [3]
Shachar Biran
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Hi Tom,

Thank you for the additional information.

I have forwarded this issue to our development team for further investigation.

I hope it will be fixed as soon as possible and I apologize for the inconvenience caused.

 

Best Regards,

Shachar

MyHeritage.com team 

Shachar Biran
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5
RE: Change Personal Photo... slow [4]
Tom Rhineberger
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Great - Thanks!
Tom Rhineberger
Colorado Springs, CO
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6
RE: Change Personal Photo... slow [5]
Michael Vincent Flores
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This is still an issue a year later.  I am also seeing the same behavior that Tom described.  If someone is only tagged in two photos, it can take just as long for the thumbnails to come up in the change photo window as an individual tagged in 30 photos. Although, the difference between Tom's problem and mine is that the hanging for me can last as long as three minutes.  I'm patient (geneaology takes that and then some), but there are limits!

Anybody?

Michael Vincent Flores
Oakland, CA
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7
RE: Change Personal Photo... slow [6]
Daniel D.
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Hi,

We are aware of this issue and we are working to fix it.

I would recommend you to try our software the family tree builder, sync with the tree and then you will be able to change the personal photos.

Daniel D.
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8
RE: Change Personal Photo... slow [7]
Tom Rhineberger
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I got the FTB and sync'd my site with it.  Now the photos for all of the people in my tree have been 'disconnected.'  The FTB only recognizes new photo albums or the Family photo album.  If I had chosen a personal photo for someone in say the 'Smith Family' photo album, FTB doesn't recognize them.  Now I am in a worse spot than before.  Day forward (pictures or albums I add now) works great but FTB doesn't sync all of my photos.  It appears to not be backward compatible with existing photo albums.
Tom Rhineberger
Colorado Springs, CO
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9
RE: Change Personal Photo... slow [8]
Daniel D.
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Hi Tom,

Thank you for writing back.

I've replied to your in private email to identify the problem and hopefully resolve it for you. 

Daniel D.
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