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missing names in my tree lost the merger
Casa da fonte das Somas
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Suddenly a great deal of my ancestors previously included apears as UNKNOW What shall I do to recover them?

I do not find the merger aplication

Hel me anyway I'm feeling blue

yours Manuel

Casa da fonte das Somas
Portugal
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2
RE: missing names in my tree lost the merger
Esther Weinberg
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Hi Manuel, 

Have you taken a look at the followijng post in our FAQ regarding 'unknown's?:

http://www.myheritage.com/help/2008/10/why-do-i-see-unknown-individuals-in-my-tree-online-after-i-publish-from-family-tree-builder/ 

Best Regards,

Esther / MyHeritage Team  

Esther Weinberg
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3
RE: missing names in my tree lost the merger [2]
Casa da fonte das Somas
- Close

Hi Ester Thank you for yor goodwill

As a matter of fact I did but found nothing I might use in both this cases

Le us not exclude I might be a less expert navigator and did not found the right gate. Do you feel like tne gentle dog of a "blind" old soldier ?   :-)

lol lol

 

Casa da fonte das Somas
Portugal
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4
RE: missing names in my tree lost the merger [3]
Esther Weinberg
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Hi Manuel, 

I'd be happy to guide you some more regarding this issue. 

I see that when I look at your tree in English on your family site, I see many unknown people. This is because those people in your tree have no data entered in for their names in English.

Please choose what language you would like to view your tree in on your family site, and then go into your tree in Family Tree Builder. Set your data entry language to that language, and make sure that people in your tree have data entered in under that language. 

Then republish your tree.

Please let me know if this helps.

Esther

Esther Weinberg
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5
RE: missing names in my tree lost the merger
Cynthia Brown
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I lost every name in my tree and still havn't gotten a solution after a week.
Cynthia Brown
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6
RE: missing names in my tree lost the merger [2]
Rhianna W
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I looked at your account details and I can see you have several trees on your family site.

One of them is a really amazing tree with over 20,000 individuals.

I also notice that the first tree to appear when you visit your family site is a tree with 3 people in it. Not the large tree.

Is it possible that you were expecting to see the 20,000 individual tree when you enter your family site? I fixed that for you now, but if you need to fix it again in the future, you can do it on the Family Tree > Manage Trees page on your family site.

Just click "Set to default tree" to make the tree of your choosing the first tree to appear when you go to the family tree tab on your site.

Also, if you need to get a copy of your tree you can do that on the Manage Trees page. Use "Download to Family Tree Builder" if you use the software to build your tree and use "Export GEDCOM" if you work on your tree online. 

Rhianna W
Tel Aviv, Israel
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7
RE: missing names in my tree lost the merger [3]
Cynthia Brown
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I am not talking about my online tree yet your tech support does not seem to take any resposibility whatsoever for problems caused by its software. I lost every single name in my offline tree after simply hitting the button that says it needs to fix some incosistancies. Names are not incosistancies. This was less than a week after I had to destroy a tree I was working on and download the latest software from you because once again youer tech support seems uninterested in taking any responsibility for the major glitches in its software. So what is going on unless the screwups are online where other people can see them you are just not interested? I have tried to be patient and somewhat professional about this but your condescenfding answers and indiference to your products usability after I paid for premium service makes me concider calling the better buisiness bureau. I will not download the online tree again unless there is some assurance that the software will not wipe out more random data followed by weeks of no help from your company.
Cynthia Brown
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8
RE: missing names in my tree lost the merger [4]
Rhianna W
- Close
I apologize if my message seemed condescending. It is common for people to mistakenly think that the data has become corrupted when, in fact, the tree that appears first is not the tree they were expecting to see.
Here is a version of Family Tree Builder where the problem with inconsistencies does not occur. You can download this over the version you are currently running and work on your tree with no problem:  http://www.myheritage.com/FP/FamilyTreeBuilder/family_tree_builder_5314_cd.exe
 
You can restore the tree by opening Family Tree Builder, clicking on File > Restore Backup and selecting to restore the backup from your family site. 
 
This inconsistencies problem is a very serious one and we are working as hard as we can to take care of it. 
 
I apologize sincerely that your experience here at MyHeritage has been such a harrowing one. I've created free backup service on your family site in compensation for the trouble you've had. Backup service automatically creates a secure, password protected backup of your family tree that is separate from the copy in Family Tree Builder. That way, you've always got a copy of the tree in case something happens. Backups are created once every thirty days and you get an email when the backup is ready.
 
If you have more questions, I will be happy to answer them for you. 
Rhianna W
Tel Aviv, Israel
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9
RE: missing names in my tree lost the merger [3]
Casa da fonte das Somas
- Close

Dearest Ryhanna

It iwas really the less inteligent thing to do. You had the goodwill of restauring a reference tree. But, not taking in account that I had published today a mos recent one, includind all the research about my wife's familiy, eliminated all te other trees, includind the one publisehd today, in order of maintaining your choice as The reference.

I Have no pardon for such a stupidity!!!!

Please have the goodwill of recuperatung the version publised today as THE ONLY REFERENCE, and I promise not to disturb you so soon

Shalon and a respectfull kiss from old

Manuel

Casa da fonte das Somas
Portugal
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10
RE: missing names in my tree lost the merger [2]
Casa da fonte das Somas
- Close

 

That.s not the Cape of Good Hope we were wainting for.

We, in the South "Europe" were driven to such a position that nothing is astonishing anymore.

Pherhaps everybody is on seaside vacations and the shop in runned in absentia by automatic devices

lol lol

Casa da fonte das Somas
Portugal
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