How do I go about downgrading my plan back to the free version, while getting a refund on the 3 day old plan than I paid for.
I would like to do this because I find that I cannot actually find my family on here, using the historical records search. So the paid service is very much wasted. I'm able to find my family using free, third party, websites such as FreeBMD, but not on here with MyHeritage search services.
I am willing to remain registered as a free user, as I am able to document my family history and build a tree on here (which is part of the free membership plan), but I am not willing to pay for something that consistently fails in finding published records that should come up in the MyHeritage historical records search result.
Do you know the possibility of getting a refund from this comapany that has its headquraters in Israel. I dont think much of you chances, or mine for that matter becuse I think a refund on my subscription would be great , as the service is not waht I thought. But then I am not an American and THEY have the biggest (shock I know) group od users.
But if more people requested refunds, like you did, then PERHAPS management might see that they are NOT delivering.
In my country (Australia) we have consumer protection laws, and I would get a ferung in seconds if the company were in Australia andn not providing the service.
“My Heritage” purposely removed all the links to contact them, we have subscribed to their service, but they do not give us any possibility to change it or cancel. They even ignore requests for deleting the account. This is against the law!