I am getting the impression that I am definitely not alone with my gripe about the complete lack of response, much less help, from this so-called tech support team. It appears that they are aware of the multitude of problems being reported and realize there are "bugs" in the system, but they have no idea how to repair those problems so they just remain quiet. Anyone disagree?
I am having a lot of trouble in that department lately--especially in response to the inquiry I made about the following--they would not post this on their blog and I tried posting here and it would not appear, so will try again--very sad when a company like this acts in such a juvenile manner!
I am going to start looking for a replacement when my sites start expiring!
World Vital Records Subscribers promised free Data Subscription--that is not happening--I cannot view the records unless I pay AGAIN and I have a sub for WVR until Nov 2013.
So, how do we get this free access as current WVR subscribers?
Hi, I received the following email yesterday:
“Good news: we have given all the users who have a subscription to WordVital Records or FamilyLink (the websites we acquired last year), a free data subscription for SuperSearch for the same duration. You are among the users who received this gift from us so you can enjoy Record Matches, for free!”
We take into account every comment that we receive, and our developers are capable of fixing these bugs, however as we have so many improvements, as well as new features that we are working on, we do prioritize.
If you have a bug that you think we are unaware of, please let us know.
“My Heritage” purposely removed all the links to contact them, we have subscribed to their service, but they do not give us any possibility to change it or cancel. They even ignore requests for deleting the account. This is against the law!