I had three apparently valid smart matches with someone else's tree. I confirmed, but three days later the entire list of three and the info about the other tree vanished from my list of smart matches. What could have happened? Was it due to a rejection from the other side? Why don't I get an announcement that he rejected them? His tree had over 200,000 names and it interests me to make the connection. Is there any other way I can make contact with him? Ben Stern, Haifa
The smart matches are generated when you make a change in your family tree and publish them to your website The data will then be compared with approximately 24 million other family trees at MyHeritage . Due to the fact that this takes some time it will take a few days to collect the data. With large trees this may take a few days more.
The smart matching technology is very dynamic.
It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but that the data has been removed. The result is an empty smart match.
As a premium member you can contact the webmaster by sending him a message. When you view the smart matches you will see this option under the name of the webmaster , with a symbol of a blue envelope next to it.
Thank you, marrianne, But all info about the smart match vanished. I only have the name of the website and the name of the owner. Tell me how I can contact him. Even the fact that I confirmed the matches vanished from my activity history list. Just tell me how I can find someone else's tree and ask to join, or contact the owner.
His name is Marco Soria and website is Soria Web Site.