Its just that your smart matches have eloped with mine.
For some reason I had thousands of matches last week and none this week just like you. I think they are hiding together, hatching a secret plan to dominate
Perhaps we should set a class action and get a refund. UNLESS the smart match department of myheritage have a better answer.
The exact same thing happened to me last week. i wrote to support, got no response, and posted a question on another forum (but can't find it at the moment.) Let me know if there is some answer or solution. Ben Stern.ben@gmail.com Thanks.
There are several reasons for smart matches to disappear . The smart matches are generated when you make a change in your family tree and publish them to your website. The data will then be compared with approximately 24 million other family trees at MyHeritage . Due to the fact that this takes some time it will take a few days days to collect the data and for large trees it can take longer.
The smart matching technology is very dynamic. It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but that the data has been removed. The result is an empty smart match.
If the publication of a tree is removed from a website then all the related smart matches will be removed as well. Both the smart matches in your website as the smart matches that have been confirmed and rejected by other webmasters.
When a new tree is published the system will generate new smartmatches for this tree and the whole process will start again, which will take time.
Another reason is that webmasters sometimes decide to change their site settings and turn the smart match system off. As a result all smart matches related to this tree will dissapear.
But from my point of view, I simply "work on my files - off line" then upload by Publishing.
We do that on a regular basis but for some strange reason the lastest Publishing exercise has led to mahem.
So now I am frightened to publish, lest I fall victim to the "system" and finish up with no matches in a repetrtive cycle. Or have I not grasped something here?
Come on over, we dont eat tourists. We do wear clothes and in spite of you may think or have heard very very few of us have a pet kangaroo.
We are relaively normal people, and we welcome overseas visitors. I do not work for any agency , but Australioa is a great tourist destination but it IS large so be mindful of distances!.
Darryl Wise - TRiabunna TASMANIA- the little isalnd that sits to the West of mainland Australia.
