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Smart Matches Disappeared
Marissa
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I had tons of smart matches and then, all of a sudden, they disappeared and I can't get them back. Anyone know why?
Marissa
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2
RE: Smart Matches Disappeared
Richard9874
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I was getting new Smartmatches weekly and now nothing for 1 month or so ever since the Supersearch feature started
Richard9874
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3
RE: Smart Matches Disappeared
member
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Its just that your smart matches have eloped with mine.

For some reason I had thousands of matches last week  and none this week just like you. I think they are hiding together, hatching a secret plan to dominate

Perhaps we should set a class action and get a refund. UNLESS the smart match department of myheritage have a better answer.

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4
RE: Smart Matches Disappeared [2]
Bennett Stern
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The exact same thing happened to me last week.  i wrote to support, got no response, and posted a question on another forum (but can't find it at the moment.)    Let me know if there is some answer or solution.   Ben     Stern.ben@gmail.com     Thanks.
Bennett Stern
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5
RE: Smart Matches Disappeared [3]
Marianne
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Gentlemen,

There are several reasons for smart matches to disappear .  The smart matches are generated when you make a change in your family tree and publish them to your website. The data will then be compared with approximately 24 million other family trees at  MyHeritage .  Due to the fact  that this takes some time it will take a few days days to collect the data and for large trees it can take longer.

The smart matching technology is very dynamic. It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but that the data  has been removed. The result is an empty smart match.

If the publication of a tree is removed from a website then all the related smart matches will be removed as well. Both the smart matches in your website as the smart matches that have been confirmed and rejected by other webmasters.

When a new tree is published the system will generate new smartmatches for this tree and the whole process will start again, which will take time.  

Another reason is that webmasters sometimes decide to change their site settings and turn the smart match system off. As a result all smart matches related to this tree will dissapear. 

 

Marianne
Netherlands
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6
RE: Smart Matches Disappeared [4]
member
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I can nsee what you are saying is valid.

But from my point of view, I simply "work on my files - off line" then upload by Publishing.

We do that on a regular basis but for some strange reason the lastest Publishing exercise has led to mahem.

So now I am frightened to publish, lest I fall victim to the "system" and finish up with no matches in a repetrtive cycle. Or have I not grasped something here?

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7
RE: Smart Matches Disappeared [3]
member
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I cant believe that  a question to support got a "no-reply" - I thought that only happend to me!!.

The auto generarted response - says in part- because you are a premium member etc  - well I am annoyed. And  I will take this up with "management".

Meanwhile - my smart matches- well they are still in cybersapce- or Isreal.

I doubt that I will re-new my subscription.

 

Darryl wise Australia - the country that is not part of the great USA .

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8
RE: Smart Matches Disappeared [4]
Eric Dalton
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I don't know why it took me so long to get the obvious Israel reference.

BTW, I've always wanted to visit Australia. I subscibed to Australia's facebook page and they put some beautiful pictures up.

Eric Dalton
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9
RE: Smart Matches Disappeared [5]
member
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Come on over, we dont eat tourists. We do wear clothes and in spite of you may think or have heard very very few of us have a pet kangaroo.

We are relaively normal people, and we welcome overseas visitors. I do not work for any agency , but Australioa is a great tourist destination but it IS large so be mindful of distances!.

Darryl Wise - TRiabunna TASMANIA- the little isalnd that sits to the West of mainland Australia.

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10
RE: Smart Matches Disappeared [6]
Eric Dalton
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Somebody had put a great version of Slim Dusty doing Waltzing Matilda on YouTube, but it's been taken down.

Only problem with Australians is that they walk upside down, drive on the wrong side of the street, and do Christmas in July. Tongue out

Eric Dalton
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11
RE: Smart Matches Disappeared [4]
Bennett Stern
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I agree that it is time to  send a complaint bout the response time.     BEN
Bennett Stern
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