We are many who use Family Tree Builder and My Heritage and many of us also pay to use it. There are very good functionality, but especially on family tree, Reports section and Time Book is desire need for more flexible functionality. We meet regularly on the challenges that make it difficult to make a good and presentable documentation of genealogy research. We can look in the forums where there are ongoing questions and concerns. I have a few pieces hanging. For the most part, the answer is the same, the proposal is passed to development team and it isn’t possible to promises that it will be implemented. Clearly, not all requests and certainly not at the same time can be implemented. But it would be helpful if we as customers have a place where we can see what the plans are with the product, which customer wants/needs will be implemented and whicht errors will be corrected and hopefully when for all in the plan.I think it would give benefit both the company behind these products as we are customers. This silence and lack of information can contribute to that as the customers are working with genealogy will be automatically required above. Rather than look for another software that can meet the need, we can instead see what the plans are with the product. My suggestion is that there will be something more structured information on the plans with the products. It would be nice if we can read about these planes.
I was at a genealogy meeting with someone from the Company. I brought up this very same question. He suggests emailing customer support with suggestions (rather than using the forums) as email suggestions are counted.
If a million people all email with the same suggestion, it gets pushed to the top of the development list. If only one person emails a suggestion, it's not going to happen.
At the company where I work, we use JIRA and I think both the tool and the producer of that tool (Atlassian) is a good example of how it is possible to get a good and fairly transparent communication and product roadmap via issues, lifecycles, votes etc.