I have not had access to smart matching in my tree or records access from my tree for over a week. What was the use of paying for premium memebership if I can't use it? Al It says is can't communicate with smart herritage but it does small stuff like check map locations so it is communicating with my herritage somehow. I also can't get to my webpage from the tree I have to go there from a web browser.
I fixed this for you, you should receive Smart Matches within the next 2-3 days. Please so not publish a new version of your tree to the site during this time.
Thank you for writing to us, and I apologize about the delay.
Your case is different, from what I understand your Family Tree Builder has a problem connecting to the online site, so that you cannot use features such as Smart Matches.
Do you have a firewall, anti-virus or proxy server installed? These may be causing the issue you describe. Please let me know what you have and I will let you know what to add to your exception list.
I took down my firewall and it still won't communicate with your program therefore your first answer was full of it and I had to compromise my computer security to proove it. I need a prompt reply telling me a valid correction since the problem is obviosly with your program and you have already not worked on it for a month. Your last answer made no sence when you hadn't told me what to do in the first place and I am tired of being put off.
I dropped my firewall entirely briefly to see if that was the problem and it wasn't. I would like you to actually come up with a viable solution. Now you software has totally corrupted my trees data and I am doubly not happy with you.
I fixed it myself with aloss of some data but not nearly as much as i lost when your software corrupted my trees data. I had to remove your software from my computer redownload it and import my old tree from the website but at least I don't have people as their own grandparents any more.
