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Upgrades
Leo Klein
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I paid $107.46 for My Heritage Family Site Upgrade PLUS $59.60 for Historical Records collection. When I  select an historical document, I am asked AGAIN to upgrade.  

How do I access records? 

 

Leo Klein
Hereford, AZ
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RE: Upgrades
Ilana Bierman
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Dear Julie,

 

Thank you for writing to us. 

Some of the historical data comes from third parties that require royalties on its use by customers. We cannot give all our subscribers this data for free, else the content partners will not get paid, which is not possible.

Hope this clarifies. Please do not hesitate to contact us directly at support@myheritage.com for further comments or questions. 

Best Regards, 

Ilana

MyHeritage.com team

Ilana Bierman
Venezuela
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3
RE: Upgrades [2]
Leo Klein
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I am not asking for that third-party data for free.  I PAID paid for the upgrade and "unlimited" access.
Leo Klein
Hereford, AZ
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4
RE: Upgrades [3]
Ilana Bierman
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Dear Julie,

Thanks for your reply.

Please send me details ofthe search you are trying to perform to our email: support@myheritage.com and I will further investigate this issue. It could be an error from our end.

Thanks for your email. 

Ilana

Ilana Bierman
Venezuela
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