Log in
Sign up
View all  |  Close all
#
Subject
Posted by
Actions
1
View of all families in tree - where did it go?
Jeanette Marie Kirby
- Close

On the Tree Page menu bar (Tree, People, Reports, Charts/books, etc.) there was a choice to view Families which displayed all families in the tree, similar to the display of all people in the tree.  The ablility to see all families in a tree is most important to me - it enables me to verify that I have the correct children with the correct parents, correct spouse, etc. in families where the parent married someone with the same or similar name in several geneations and where every generation seemed to name all of their many children the same!  Also have siblings from one family marry siblings from another family and then procede to name all their children after their brothers and sisters!  I realize that I can look at an individual's family from their profile page, but this does not help the situation described above.  Please put the families function back as it was if it has been removed or tell me where to find if it's location has changed.

Thank,

Jeanette Titov

PS:  Have any of you developers ever heard the old saying "If it ain't broke, don't fix it."  lol

Jeanette Marie Kirby
- Reply
2
RE: View of all families in tree - where did it go?
Justyna Lerche
- Close

Dear Jeanette and all,

thank you for your messages. The reason that the tab Families is not shown in all your sites it is that we only show this option in trees up to 3000 profiles - when the tree is bigger we are not showing it. We are very sorry for the inconvenience - but this is the way how the system works. Thank you for understanding.

Best regards, Justyna

Justyna Lerche
Polska
- Reply
3
RE: View of all families in tree - where did it go? [2]
Deleted member
- Close

Hello Justyna.

 I only have 2046 profiles and the tab families has dissapeared of my page.

 

Thank you very much.

Deleted member
- Reply
4
RE: View of all families in tree - where did it go? [3]
Justyna Lerche
- Close

Hi,

thank you for the message. Please login to MyHeritage and then please press this link: http://www.myheritage.es/site-families-177668151/profiles

The tab Families will appear again.

Best regards, Justyna

Justyna Lerche
Polska
- Reply
5
RE: View of all families in tree - where did it go? [2]
Jeanette Marie Kirby
- Close

I have two trees in my site.  Only one of them is larger than 3000 people and neither of the trees show the Families function.  If I read your answer correctly, the smaller tree should show this function and it does not!  Why not?

I find it very disappointing, to say the least, that MyHeritage tells one that by buying the more expensive plans that more features and unlimited trees will be available.  To me this is false advertising and very dishonest.  Instead of more features, features such as the Families function are taken away.  One is not told that this will happen as the trees get bigger.  What other features go away with no warning when a tree exceeds a certain size and why are we not told upfront that things like this will happen?  Probably wouldn't make your product quite as appealing, would it?   

Thanks for finally answering my questions.

 

Jeanette Marie Kirby
- Reply
6
RE: View of all families in tree - where did it go? [3]
Justyna Lerche
- Close

Dear Jeanette,

thank you for the answer. Would you mind to write me the names of trees which have less then 3000 members and do not show Family menu? You can write me on support@myheritage.com (in case you do not want share the names of your site on forum). I will check it for you. Please note that we wish to offer it in bigger trees, but at the moment we are unable. We have a good will to do it and not only you wish to have it in bigger trees but from technical point of view we are undable to do so - please accept our apology. There is many features in Premium and PremiumPlus plan which are not offer in basic plan.

Thank you for you understanding. Kind regards, Justyna

Justyna Lerche
Polska
- Reply
7
RE: View of all families in tree - where did it go?
member
- Close
I just checked the trees I am a member of.  The function is still there for most trees, but not for a few.  It doesn't seem to matter whether FTB was used or the tree is on-line only, nor what level of subscription the webmasters have.  Perhaps it is a privacy setting being used either on purpose or inadvertently.
- Reply
8
RE: View of all families in tree - where did it go? [2]
Jeanette Marie Kirby
- Close

Thanks,  Ingrid.  I thought I had checked that - maybe I overlooked something.  I'll look again.

Jeanette

Jeanette Marie Kirby
- Reply
9
RE: View of all families in tree - where did it go? [3]
Justyna Lerche
- Close

Dear Jeanette,

thank you for the patient. I found out how to put tab Families back to your site. Please login to MyHeritage and then please enter this link: http://www.myheritage.com/site-families-184781522/profiles - then the tab Families will come back to your site.

Best regards, Justyna

Justyna Lerche
Polska
- Reply
10
RE: View of all families in tree - where did it go? [3]
Jeanette Marie Kirby
- Close
Just checked the settings for all my trees (3) - they are all the same and I haven't changed any of the settings that I know of.  The families function was there a week or so ago, but in now missingl  Any help appreciated.
Jeanette Marie Kirby
- Reply
11
RE: View of all families in tree - where did it go? [4]
member
- Close
Your settings may be okay, but those of the trees you want to study may not be.
- Reply
12
RE: View of all families in tree - where did it go? [5]
Jeanette Marie Kirby
- Close
These trees belong to me and I am the administrator of them - no settings for any of them have been changed since the families option disappeared - all of them had this option a week or so ago.  So I don't understand what might have happened.
Jeanette Marie Kirby
- Reply
13
RE: View of all families in tree - where did it go? [6]
Marilyn Wanjon
- Close
Having the same problem - used it on friday but now it's gone - i'm site manager for my site/family tree and nothing has been changed - just checked.
Marilyn Wanjon
Nijmegen
- Reply
14
RE: View of all families in tree - where did it go? [7]
Ingrid Bersan
- Close
I also have this problem and have tried to solve it as described above.I also get access - but not in the version of My Heritage I normally use. Is it correctly understood that the menu Families have disappeared and the only way to see families are to log on to an old version of our site - an older version of My Heritage - than we usually log on.

 If it is properly understood, when do you expect it to come back in the current version? If it is not properly understood, how do I get the menu to stay in the new version of My Heritage?

Best regards

Ingrid Bersan
Ingrid Bersan
Danmark
- Reply
15
RE: View of all families in tree - where did it go? [8]
Ilana Bierman
- Close

Dear Ingrid,

Thanks  for your post.

I sent you my response in a private message to your inbox.

Best Regards,

Ilana 

Ilana Bierman
Venezuela
- Reply
 
Loading...
Loading...