I have e-mailed MyHeritage a few times telling them that even though I could log in, their Web site was still asking me to pay again. MyHeritage has only wrote me back once. I wrote back saying I want a refund but they don't write back about that. There is no phone number to contact them. They called me to sell me the product, I didn't call them. I want my $160 some dollars back NOW! I even contacted them on Facebook and they said they would contact me, but they never did!
I apologize that you have had trouble accessing your WorldVitalRecords Subscription. We emailed you explaining that the account was set up under a different email address and upgraded your MyHeritage site to now include the data subscription. This means you can log in to either WorldVitalRecords or MyHeritage.com to research over 4.5 billion historical names.
Please try the SuperSearch feature on MyHeritage and let us know what you think. If you continue to have difficulty please let us know.