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Continued lack of response from so-called
Cathie Black
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What do I have to do to get a response to my request for support?

I'm a PremiumPlus member.

I emailed MyHeritage Support (support@myheritage.com) on April 26 2012 seeking assistance with a problem and received an autoreply containing my ticket number of 2012042610005032.  No further response was received.

 

4 days later on April 30 I emailed Support (support@myheritage.com) asking for a response to my email and quoted my ticket number.  No response was received.

 

On May 2 I emailed Support (support@myheritage.com) asking for a response to my email and, again, quoted my ticket number.  No response was received.

 

On May 4 I completed MyHeritage's online nanoRep thing on MyHeritage.com, quoted my ticket number and asked for a response to my email.  Guess what?  To date no response has been received.

 

On May 6 I emailed Support (support@myheritage.com) asking for a response to my email and, again, quoted my ticket number.  No response was received.

 

HOW CAN I GET THESE PEOPLE TO HELP ME????  IT'S BEEN 12 DAYS SINCE I ASKED FOR HELP.

Cathie Black

 

Cathie Black
Raleigh, NC
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2
RE: Continued lack of response from so-called
Jacquie
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I am also a premium plus member and am still trying to resolve ticket # 2012051910001584 opened May 6th. As of today I have not recieved a response to my May 27th response. I have just sent another response.

I am extremely disappointed and frustrated.

 

 

Jacquie
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3
RE: Continued lack of response from so-called [2]
Lior Shaked
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Hi Jacquie

I sent you an email regarding this issue.

Kind Regards

Lior

MyHeritage team 

Lior Shaked
Israel
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4
RE: Continued lack of response from so-called
Arbel Z
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Hi Cathie,

Thank you for writing.

I just answered your E-mail.

We had a bug that caused a lot of custumers to write to us, and we got flooded with support requests.

We were able to handle it and we will go back to our usual responce rate in a couple of days.

 

I am sorry for the inconviniance, and hope to give you better support in the future.

Best Regards,

Arbel / MyHeritage.com Team 

Arbel Z
Israel
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5
RE: Continued lack of response from so-called
member
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I totally agree with you! They claim that a premium, member will get "priority" support!!!!! So.... support next to none is priority!!!!

This is totally unacceptable!!! 

 Jack 

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