What do I have to do to get a response to my request for support?
I'm a PremiumPlus member.
I emailed MyHeritage Support (support@myheritage.com) on April 26 2012 seeking assistance with a problem and received an autoreply containing my ticket number of 2012042610005032. No further response was received.
4 days later on April 30 I emailed Support (support@myheritage.com) asking for a response to my email and quoted my ticket number. No response was received.
On May 2 I emailed Support (support@myheritage.com) asking for a response to my email and, again, quoted my ticket number. No response was received.
On May 4 I completed MyHeritage's online nanoRep thing on MyHeritage.com, quoted my ticket number and asked for a response to my email. Guess what? To date no response has been received.
On May 6 I emailed Support (support@myheritage.com) asking for a response to my email and, again, quoted my ticket number. No response was received.
HOW CAN I GET THESE PEOPLE TO HELP ME???? IT'S BEEN 12 DAYS SINCE I ASKED FOR HELP.
I am also a premium plus member and am still trying to resolve ticket # 2012051910001584 opened May 6th. As of today I have not recieved a response to my May 27th response. I have just sent another response.
