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Smart Matching process time
Balázs Reményi
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Hello,

About how much time should it normally take to process smart matches for a tree with 3.000 profiles. It used to take about one to two weeks, but the last time I waited for more than a month without results. This happened after the expired Premium site, which I am the webmaster of, had been upgraded to PremiumPlus. But at the sime time, the member status of the owner of the site was downgraded to Basic. Why is that? Also, does it effect Smart Matching, that I've recently disabled the tree being public in the Genealogy Center? And while I technically did not make a purchase, the My purchases page lists the site as Basic level, when it is not, though it does function as a PremiumPlus one othewise.

Thanks for the answers,

Balazs

Balázs Reményi
Budapest
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RE: Smart Matching process time
Justyna Lerche
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Hello,

thank you for the message. You should get matches soon (in a few hours). We have experienced some problem with Smart Matches in some of the trees and we hope to fix it soon.

Best regards, Justyna

Justyna Lerche
Polska
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