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SMART MATCHES AREN`T THERE
member
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My Home page says I have X number of Smart Matches to confirm.When I open on Smart Matches,the is usually a long list of Smart Matches from many different Trees.But when I click to check them out,ther is nothing.Just a tab that says"X Smart Matches to Confirm,but none show below.I now have close to fifty SM`s to confirm or reject,but,none show, so I can`t  check them out.

Other site members of my Tree have been in touch with the same problem on their Trees-no wonder they have litererally hundred to confirm or reject,and appear to be doing nothing.

I can`t even get a reply from My Heritage.What is going on?

All these problems seem to have started with their merger or takeover of that US Company-maybe they havetaken on too much,or their is a conflict!

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RE: SMART MATCHES AREN`T THERE
Lior Shaked
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Hi David,

Thankyou for writing to us.

I wrote you an email regarding this issue.

Regards

Lior

MyHeritage team 

Lior Shaked
Israel
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3
RE: SMART MATCHES AREN`T THERE [2]
Erik Kjær
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To Lior

I would like to know the answer you send to David.

I have the same problem as him. I have approx. 100 empty smart matces.

Regards

 Erik

Erik Kjær
Danmark
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4
RE: SMART MATCHES AREN`T THERE [3]
Lior Shaked
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Hi Erik
 
Thank you for writing to us.
Each time you make changes to your tree and publish, your Smart Matches are processed again.  The data will then be compared with approximately 21 million other family trees at MyHeritage.
Since you have a very large tree, the collection of the data can take more time, up to several days. 
It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but that the data has been removed- an empty smart match.
If you wait a few days without updating your tree, this should appear properly.
 
Regards
Lior
MyHeritage team 
Lior Shaked
Israel
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5
RE: SMART MATCHES AREN`T THERE [4]
Rich Harrison
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I'm having the same problem!  In fact my FTB software claims to talk to the website, but in fact doesn't.  I get no Smart Matches now and every time I try to publish, it tells me the version on the site is newer than the one I've just finished working on on the software!

Everything was fine until the latest update to the software

I'm VERY unhappy!

 

Rich 

Rich Harrison
Canada
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6
RE: SMART MATCHES AREN`T THERE [5]
Lior Shaked
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Dear Richard

I wrote you an email regarding this issue.

Kind Regards

Lior

MyHeritage team 

Lior Shaked
Israel
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7
RE: SMART MATCHES AREN`T THERE [6]
Rich Harrison
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many thanks
Rich Harrison
Canada
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