This happens every so often; I click on the smart match icon for a person, and after a few seconds the window opens and says there are no smart matches for John Doe. I go back to the tree and end up having to change the name from John Doe to Unknown Doe; save that then edit it back to John Doe. I get the icon back, click it and find the smart matches are back.
Why is this happening? I'd prefer that my smart matches aren't reset; as that hasn't done anything to solve this issue
Each time you make changes to your tree and publish, your Smart Matches are processed again. The data will then be compared with approximately 21 million other family trees at MyHeritage.
Since you have a very large tree, the collection of the data can take more time, up to several days.
It happens that in this "intermediate period" webmasters make changes in their family trees and remove individual cards and even entire trees. The result is that you have received a message that you have a smart match, but that the data has been removed- an empty smart match.
If you wait a few days without updating your tree, this should appear properly.
Hope this clarifies. Please do not hesitate to contact us directly to email@example.com, in case of further comments or questions.