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Swapping parents
Kathleen Bourke
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Today I twice needed to add an existing family member to parents.  On both occasions it looked OK until you do smart matches - then it says mum is dad and vice versa.  To add insult to injury it has swapped the parents positions in the online tree. i.e Mum now on the left and dad on the right (although mum is still pink and dad blue)   This bug was probably introduced in your recent updating smart matches - please  do some testing before you release it.  Another odd thing.  When I looked at the  tree on-line (by clicking on a child to get a look at relatives) it moves mum left and dad right, but when clicking on Mum to get a look at her antecedents it swaps the positions of the parents, i.e. dad left and mum right.  
Kathleen Bourke
New Zealand
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2
RE: Swapping parents
Kathleen Bourke
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It has happened again - but even worse.  I realised that a child was connected to the wrong mother.  First I deleted the connection with his parents.  Then as I was going to connect his with the right mother I hesitated and cancelled the action.  I deleted the child instead.  Then I created a new entry for him adding with the right mother.  Lo and behold when I looked at the smart matches not only were the parents mixed up but his dad's sister was shown as one of his partners ! My solution is to delete the child for now and maybe add him back on another day. 
Kathleen Bourke
New Zealand
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3
RE: Swapping parents [2]
Lior Shaked
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Hi Kathleen,

Thank you for writing to us.

I wrote you an email regarding this issue.

 

Best regards,

Lior

MyHeritage.com team

Lior Shaked
Israel
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4
RE: Swapping parents [3]
Kathleen Bourke
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It has happened again - I decided to delete 2 children from a blended family. Allan Ernest Walter had 2 wives. Olga Theyers and Iona Ramsey Robson.  When I did that - it now leaves the remaining child with his correct mother but when smart matches are done it puts mum in dads position and vice versa, and when you come back to the family tree screen Mum is now on the left.  So please fix this bug.
Kathleen Bourke
New Zealand
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5
RE: Swapping parents [4]
Lior Shaked
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Hi Kathleen,

Thank you for writing.

You're right, this is a bug in our system: when using the "connect to parents" option of a child ( partner) the position of the parents persons cards change places. Our developers are aware of the issue and working to resolve it as soon as they can. I will update you regarding this, and apologize for the inconvenience.

Kind Regards

Lior

MyHeritage team 

 

 

Lior Shaked
Israel
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6
RE: Swapping parents [5]
Kathleen Bourke
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Its still happening - When is a new release coming out with this fixed?  My Scottish ancestors and relatives seemed to marry among themselves so it is not unusual to find someone who I thought was not a relative become a relative when I check, and I want to attach them to their parents without this effect.  
Kathleen Bourke
New Zealand
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7
RE: Swapping parents [6]
Lior Shaked
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Dear Kathleen,

I am happy to inform you that this bug has now been fixed! Please check it in your tree and let me know if you need any more help.

Kind Regards

Lior

MyHeritage team 

Lior Shaked
Israel
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8
RE: Swapping parents [7]
Kathleen Bourke
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Hi Lior 

Maybe it just doesn't do it any more - but what do I do about  the ones that are already swapped - One is George Hunter (1665-?), whose parents Jeanet Paterson (1642-?) and James Hunter (1642-?) are still shown in reverse,  ditto Euntice Lenton Titmarsh (1809-1863) and husband John Titmarsh (1810-1887)  also Iona Ramsay Walter(1923-1953) and her husband (Allan Ernest Walter (1923-1999).  I can't remember all the other ones.

Kathleen Hannay 

Kathleen Bourke
New Zealand
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9
RE: Swapping parents [8]
Lior Shaked
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Hi Kathleen

I fixed this for you for the first couple, the other two I could not see that appear in reverse. If you see this in any place in the tree, detaching a person from the parents and the re-connecting them fixes the reverse appearance.

Kind Regards

Lior

MyHeritage team 

Lior Shaked
Israel
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